I work for an insurance company and we put our policy documents to PDF using a product called Gentext. When I view the PDF through Adobe the doc looks fine. The "Hardcoded" info (things designed into the form itself, like boxes, lines, headings, etc) is there, but only some of the variable data (coverages, premuims, etc) is there. I say 'some' variable data is there meaning in certain areas it is missing.
Example - Name, address, phone, coverage info, vehicle info, structure info, etc are examples of variable data. It can appear on one form but be missing from another. My only guess is where the data is missing, perhaps Gentext is using a font that BC3 doesn't recognize, therefore BC3 displays nothing? That's just a guess on my part. I don't take part in the forms creation so I don't know what the font is. What I do know is Gentext doesn't always use the true font. It migh say Courier New 10 but may or may not be accurate.
If I create the same PDF using another product called XPAF and bring that PDF into BC3 everything is there. No problems whatsoever. So, if I try to compare XPAF to Gentext it throws a difference becasue of the missing data on the Gentext copy. As I said though, view each one in Adobe and everything is there.
Any clues?
Update - the font is Palentino, 10 point, fixed pitch
Example - Name, address, phone, coverage info, vehicle info, structure info, etc are examples of variable data. It can appear on one form but be missing from another. My only guess is where the data is missing, perhaps Gentext is using a font that BC3 doesn't recognize, therefore BC3 displays nothing? That's just a guess on my part. I don't take part in the forms creation so I don't know what the font is. What I do know is Gentext doesn't always use the true font. It migh say Courier New 10 but may or may not be accurate.
If I create the same PDF using another product called XPAF and bring that PDF into BC3 everything is there. No problems whatsoever. So, if I try to compare XPAF to Gentext it throws a difference becasue of the missing data on the Gentext copy. As I said though, view each one in Adobe and everything is there.
Any clues?
Update - the font is Palentino, 10 point, fixed pitch
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