How to Report Problems
If you have found a problem with Beyond Compare, we want to hear about it! Please send us an email that describes the problem, and consider including the following:
Include Your Beyond Compare Settings
You can produce a zip archive containing your Beyond Compare settings (Sessions, File Formats, etc):
- Select Support from the Help menu, and click the Export button.
- Attach the settings file to your email to us.
Sample Files
If possible and practical, please include sample files to help us recreate the problem.
Screenshot
If a screenshot will help describe the problem:
Windows
- Press ALT+PrintScreen to place a snapshot of the current window on the clipboard. (Press PrintScreen without the Alt key to capture the entire screen.)
- Open the Microsoft Paint program (Start -> Programs -> Accessories -> Paint) and press CTRL+V to paste the image.
- Pick Save as... and select PNG Picture (*.png) as the file type.
- Attach the image file to your email to us.
macOS
- Press Command (⌘)+Shift+4.
- Click on the Beyond Compare window to save a screenshot to your desktop.
- Attach the image file to your email to us.
Linux
- Press ALT+PrintScreen.
- Left click on the Beyond Compare window.
- Name the screenshot and click Save.
- Attach the image file to your email to us.