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Thread: Windows 7 hangs

  1. #1
    Join Date
    Sep 2009
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    3

    Default Windows 7 hangs

    Hello together,

    not sure why, how and when but the following happens on my machine when using BC3 from time to time:

    Windows completely stops responding while compare (maybe initial compare) of two text files runs. Not even the mouse can be moved anymore nor can I use the keyboard anymore (Numlock On/Off shows no reaction as an example).

    I cannot suspend the PC by pressing the power button as usual.

    The only thing which helps is a painful cold reboot.

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,949

    Default

    We have been testing Windows 7 in the office, and have not run into this issue yet. Are you able to reproduce this behavior with specific files? Specific folder locations?

    Could you send in your Support package to support@scootersoftware.com (Help menu -> Support; Export). Please include a link back to this forum post.
    Aaron P Scooter Software

  3. #3
    Join Date
    Sep 2009
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    3

    Default

    Unfortunately not. It does not seem to be reproducable by a certain action. Anyway it is easier to reproduce the same issue with a 1.9b version of Beyond Compare (that is the reason why we purchased a BC3 today as 1.9 did a very good job for us).
    The only thing which I noticed is that after comparing (merging) two text files using the "text compare" option and saving it, I tried to open a new file on the left side (by the way this was easier in 1.9 where closing the compare window returned to the file selection instead of closing the complete application). I could not select a file on the right side anymore as the compare process started with two completely different files which should not have been compared at all.

  4. #4
    Join Date
    Oct 2007
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    Pennsylvania
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    Default

    If you don't want BC3 to close, go to Tools \ Options \ Tabs and uncheck the "Closing last remaining tab closes window" option.
    BC v4.0.7 build 19761
    ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

  5. #5
    Join Date
    Sep 2009
    Location
    Deutschland
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    Unhappy

    Hi,

    I've the exact same trouble!

    OS: Windows 7 32-bit
    Default Browser: Google Chrome 4.0.206.1
    Keyboard and Mouse: Logitech MX-5500 Bluetooth

    BC freezes my computer totally and I could't control anything. The time on the taskbar freezes too.

    BCSupport.zip is attached.
    Last edited by Aaron; 10-Sep-2009 at 11:41 AM.

  6. #6
    Join Date
    Oct 2007
    Location
    Madison, WI
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    Default

    Hello,

    Thanks for the report. I downloaded and deleted your BCSupport.zip before publically approving your message since it contains all of your settings and other data you may not want publically posted on our forum.

    Please email Support.zip packages to support@scootersoftware.com with a link back to the forum post.
    Aaron P Scooter Software

  7. #7
    Join Date
    Oct 2007
    Location
    Madison, WI
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    Default

    Also, would you be able to send your Process Explorer log of background applications you have running? Again, please include a link back to this forum post, and your Forum account name.

    http://technet.microsoft.com/en-us/s.../bb896653.aspx
    Aaron P Scooter Software

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
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    Default

    Hello,

    If you are trying to open two new files for a new comparison, I recommend using the Session dropdown in the toolbar to launch a new Text Compare (which will use the current open tab, replacing both of your files).

    Otherwise, if you open a left file and there is already a file on the right it will begin comparing them.

    Are these files in the same parent folders? We have keyboard shortcuts for going to the next pair of Different Files from within the Text Compare session. There may be a better way of navigating to your files rather than opening them individually in each Text Compare pane.
    Aaron P Scooter Software

  9. #9
    Join Date
    Nov 2007
    Location
    U.S.
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    184

    Default

    Quote Originally Posted by dynavics View Post
    Windows 7 completely stops responding while compare (maybe initial compare) of two text files runs.
    Doesn't say good things about the robustness of Windows 7.

  10. #10
    Join Date
    Oct 2007
    Location
    Pennsylvania
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    Default

    How much RAM do you have? Personally I would not run Windows 7 without a minimum of 3GB RAM (32-bit) or 4GB RAM (64-bit). Also, does the same thing happen if you run BC3 in XP compatability mode? What about the "Run this program as an administrator" option?
    Last edited by Michael Bulgrien; 07-Nov-2009 at 02:41 PM. Reason: typo
    BC v4.0.7 build 19761
    ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

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