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Thread: email support

  1. #1
    Join Date
    Oct 2007
    Location
    Pennsylvania
    Posts
    1,772

    Default email support

    Today I've attempted to send emails to both of these email addresses:

    support@scootersoftware.com
    beta@scootersoftware.com

    All my mails are being returned as undeliverable. I need to get a zip file to Aaron Polans. How should I get it to him?

  2. #2
    Join Date
    Oct 2007
    Posts
    786

    Default

    It's hard to get .cmd files through email systems. Apparently ours scans zips for them as well. Try renaming the files to a .txt suffix.

    Thanks.
    Tim T Scooter Software

  3. #3
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,584

    Default

    Michael,

    Another method that should work is to rename the extension of the zip file to something like .piz or .zipx.
    Chris K Scooter Software

  4. #4
    Join Date
    Oct 2007
    Location
    Pennsylvania
    Posts
    1,772

    Default

    Thanks guys... that is exactly what I did... rename the extension on the zip file. The email was not returned as undeliverable this time.

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,384

    Unhappy Email Security Protections

    I just talked with Chris and we checked the logs. Our mail server wasn't hit at around 2pm and on. The latest send may have been stopped by security on your end.

    I would recommend the following:
    -send one email with the files a .txt files inside of a zip
    -send another email with the files as .bat inside of .piz
    -send another email with the files as .txt inside of .piz
    -send another email with the files as .bat or .txt inside of a password protected .zip, renamed .piz, with the password in the email's body.
    -send one last email with nothing attached, just stating what you've sent.

    One of these should come through.

    I can also increase the filesize of zips accepted on the forums on Monday, but then anyone would be able to access your files.
    Aaron P Scooter Software

  6. #6
    Join Date
    Oct 2007
    Location
    Pennsylvania
    Posts
    1,772

    Default Once Again

    Sent files as .txt inside of password protected .piz with the password in the email's body using WinZip 11 PPMd compression.

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