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  1. #1
    Join Date
    Apr 2008
    Posts
    5

    Default BC3 hangs after cut&paste during three way merge

    Hello,

    When I perform a three way merge,
    resolve the conflict by clicking on the red exlamation mark,
    cut a line in the conflict area,
    paste it several lines higher,
    scroll and click a bit in the bottom pane,
    BCompare.exe starts using 100% CPU (of one CPU core) and doesn't react anymore.

    I did manage to reproduce it three times out of four so far (with the same conflicted file).

    I have attached some screenshots that might clarify things a bit.

    ---
    Gerrit Jan Doornink

  2. #2
    Join Date
    Apr 2008
    Posts
    5

    Default

    I forgot to mention the version: BC3 build 456

  3. #3
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,788

    Default

    Thanks for the screenshots. I am having difficulties getting your hang to reproduce. Would you be able to send us your example files to support@scootersoftware.com (please include a brief description/link to forum in the email).

    Are you able to reproduce the issue in the newest build (457)?
    Aaron P Scooter Software

  4. #4
    Join Date
    Apr 2008
    Posts
    5

    Default

    Hello,

    Yes, I can still reproduce this problem with build 457.
    As you requested I have sent support an e-mail with more specifics and the related files.

    Kind regards,

  5. #5
    Join Date
    Apr 2008
    Posts
    5

    Default

    About the sent message, I don't know if it got through since I got the following automated reply (e-mail address obfuscated):

    The original message was received at Thu, 12 Jun 2008 10:37:12 +0200
    from:
    <xxxxxxx@xxxxxxx.xxx>

    ----- The following addresses had permanent fatal errors ----- <support@scootersoftware.com>
    (reason: 554 Sorry, message likely to contain a virus)

    ----- Transcript of session follows -----
    ... while talking to mail.scootersoftware.com.:
    >>> DATA
    <<< 554 Sorry, message likely to contain a virus
    554 5.0.0 Service unavailable

  6. #6
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,677

    Default

    DKG,

    Sorry for the trouble with our mail server. It scans attachments in email, and some times it falsely marks email as a virus.

    Our mail server will scan attachments that are attached as text or inside zip files. Please try attaching your files inside a .rar or 7-zip archive, I don't think our server will scan those archive types.
    Chris K Scooter Software

  7. #7
    Join Date
    Oct 2007
    Location
    Pennsylvania
    Posts
    1,772

    Default

    Or try renaming the file extention from .zip to .piz (Scooter can rename it back)
    BC v4.0.7 build 19761
    ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

  8. #8
    Join Date
    Apr 2008
    Posts
    5

    Default

    Hello,

    I have resent the message and this time it seams to have gotten through.
    Renaming the .zip file extension to .piz apparently did the trick.

    Kind regards,

    Gerrit Jan Doornink

  9. #9
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,788

    Default

    As a follow-up, there were several changes in this area in the latest (458/459) release that seem to have fixed this issue. If it comes back, we can communicate further via email or via the forum.
    Aaron P Scooter Software

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