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  1. #1
    Join Date
    Sep 2009
    Location
    Denmark
    Posts
    8

    Angry BC4 Crash on Win10 constantly...?

    Hi
    I did try to send an email to support.. But it came back (Msg look like spam)

    I have a PRO license of BC4 - Upgraded a few month back from many years of BC3 - My favourite tool!
    And I keep sending crash reports from a dead BC4 – Hope you got them?
    The program BC4 keep crashing and stops??

    I am on Win10 – updated
    I tried to reinstall – But no improvement?

    Today I had some insertions into .css files and .js ??? – So I am not using it anymore until it gets fixed!
    It also slows down a lot.. It was fast in the beginning – but now it get as slow as BC3 was??

    I have Kaspersky Internet Security – (Since 2003) updated and fresh (2018)
    Best regards and God bless


    "Netz"

    A wise man don't know everything - But he know who to ask!
    BizDoktor.dk

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,669

    Default

    Hello,

    Could you try emailing without any attachments, but include a link back to this forum thread? Does this come through? Once we get your email, we can then work to get the report coming through.

    There aren't any specific Windows 10 issues. If you temporarily disable your anti-virus, or whitelist BCompare.exe, does this help?
    Aaron P Scooter Software

  3. #3
    Join Date
    Sep 2009
    Location
    Denmark
    Posts
    8

    Default

    Aaron
    I can't get nada past your spamfilter???
    You can't be reached via PM ??
    I did make some dropbox files and copied the links... those get blocked as well
    You are a HARD MAN to reach!
    Best regards and God bless


    "Netz"

    A wise man don't know everything - But he know who to ask!
    BizDoktor.dk

  4. #4
    Join Date
    May 2018
    Posts
    1

    Default

    Hello,

    My version of Beyond Compare is also crashing on a weekly if not daily basis.
    Today it crashed while I was working in another window.

    Windows 10 Pro 16 GB 64-bit
    Beyond Compare 4.2.4 (22795) 64-bit edition

    I sent a few of the crash reports when prompted.

    I'm willing to try any suggestions.

    Thank you.

    Dirk

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,669

    Default

    Hello Dirk,

    Similarly, we'd need a bit more information from you (I'm corresponding with Netz to get exact base folders, actions taken, how many actions are simultaneous, etc). Our developers review the crash reports and collate them for information, but we get a lot of them in so individual feedback is not always possible.

    Email in to support@scootersoftware.com and we can get more detailed information. Please include your BCSupport.zip from the Help menu -> Support; Export, a saved copy of the Crash Report (instead of Email, choose to Save), and a brief description of the steps you have taken from BC4's boot to the actions that caused the crash.
    Aaron P Scooter Software

  6. #6
    Join Date
    Sep 2009
    Location
    Denmark
    Posts
    8

    Default

    Hi Aaron,
    Any news or hope for this issue??
    Thx God I am not alone and it's a drag to get emails to you !!
    Best regards and God bless


    "Netz"

    A wise man don't know everything - But he know who to ask!
    BizDoktor.dk

  7. #7
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,669

    Default

    Hello,

    Did you use an alternate email address or the one registered with your forum account? I am searching for the message I remember seeing and replying to, but I cannot find it from this registered email.

    Your crash reports do come through, but those are unconnected to the previous conversation thread. Once you get one through, please reply to it so we can keep the conversation in a threaded format. Did you get my reply back? If so, can you reply to it without attachments to see if that comes through?
    Aaron P Scooter Software

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,669

    Default

    Found both alternates and have tried whitelisting them. For now, please don't include attachments while we get that more reliable. We also searched through email server logs and there were no blocked requests for the last week, so if something failed it would be your server intercepting before attempting to send it to us.

    If this fails, please post the bounce message (strip identifying information) and we can try to help diagnose the error.

    Last conversation was me sending a few questions about background tasks that was occurring at the time of the crash.
    Aaron P Scooter Software

  9. #9
    Join Date
    Sep 2009
    Location
    Denmark
    Posts
    8

    Default

    Hi Aaron,
    Super... I just resend my last email (added some stuff about Kaspersky Internet Security Ver. 19.00xx.) (Didn't bounce yet (after 15 min) so there is hope :-)

    I did try to run BC4 without it (KIS) but didn't get a good result - (KIS Firewall don't shut down before CPU is OFF - That makes a 100% test impossible) - I did Whitelist BC4 in Application Control inside KIS and all other trick - but scanning insecure connection is a must.
    Lets see how things goes from here.
    Last edited by Netz; 13-Jun-2018 at 03:19 AM. Reason: spelling
    Best regards and God bless


    "Netz"

    A wise man don't know everything - But he know who to ask!
    BizDoktor.dk

  10. #10
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,669

    Default

    Received and replied, Netz.

    Let's try to test around with disabling antivirus, and testing different base folder paths (local instead of remote) to find what is triggering the instability.
    Aaron P Scooter Software

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