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  1. #1
    Join Date
    Feb 2018
    Posts
    3

    Default Dropbox Copy and Compare fails due to Socket Shutdown

    I'm trying to backup a number of photos and videos to Dropbox. Photos and smaller videos copy and compare just fine, but when a larger video takes more than a minute or so, the copy operation fails. I started using the Dropbox web interface to copy, but BC's compare operation still fails with a "Unable to retrieve <file>: Socket Shutdown"

    At first, this was a rare occurrence, but now it's SOP. I thought perhaps Dropbox or my ISP might be throttling performance, but even after a day away, it continues to happen.

    Is there a way around this? Thanks!
    Michael

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,379

    Default

    Hello,

    Which version of Beyond Compare are you currently using (Help menu -> About)? What protocol are you using to connect to Dropbox, our BC4 Pro Profile support?
    Aaron P Scooter Software

  3. #3
    Join Date
    Feb 2018
    Posts
    3

    Default

    Hi Aaron,
    I'm using BC 4.2.3 (build 22587) 64-bit edition (trial). I'm not sure what protocol is being used, or how to find out. Restarting my computer has seemed to help (but it's still got a lot of comparisons to go.)
    Michael

    EDIT: I spoke too soon. Socket shutdowns are starting again.
    Last edited by gmontag451; 05-Feb-2018 at 01:52 PM.

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,379

    Default

    Hello,

    A full screen screenshot of the Folder Compare and/or the Tools menu -> Profiles dialog would help show your current setup. You can also email us at support@scootersoftware.com with information you would like to keep private (including a link back to this forum thread for our reference). If you email us, you can also include your full settings from the Help menu -> Support dialog; Export: BCSupport.zip.

    You mention rebooting the computer. Have you rebooted the router and/or modem as well? We sometimes see poor handling of very large dropbox transfers, but the error message we get back is usually "HTTP can't parse response", not a "socket shutdown".

    And to confirm, is this Windows 10 64bit with the latest Fall Creator's Update or other updates applied? I ask because you originally posted in the BC2 forum (I'm going to move the thread to BC4 now).
    Aaron P Scooter Software

  5. #5
    Join Date
    Feb 2018
    Posts
    3

    Default

    I'll send the screenshots/etc. via email. I haven't rebooted the router, which would disrupt other computers. I'm actually using Windows 8.1 64 bit with non-essential updates turned off around the time Microsoft started forcing Windows 10 on users.

    Sorry for posting in BC2 and thanks for moving the thread; I just Googled for BC forum and ended up there!
    Last edited by gmontag451; 05-Feb-2018 at 04:09 PM.

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