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  1. #1
    Join Date
    Mar 2018
    Posts
    2

    Default Crashing when using picture compare w/DNG files and also generating reports

    Hi, I'm evaluating BC 4 to see if it will work for our purposes. We are specifically interested in the 'Picture Compare' feature. However, I've run into a couple of crashes.

    First, if I selected a DNG file generated by Adobe Lightroom it crashes immediately. A log file from this crash is attached. See DNG crash.txt

    Second, I tried using a JPG and Tiff file. The comparison worked in that case but the app crashes when I try to generate the Picture Compare Report. I'm attaching a screen shot of the settings I'm using in the report dialog. The crash occurs when I choose the Copy to Clipboard option or attempt to save the file. See the attached log file, Report crash.txt.

    Any suggestions?

    Thanks,
    John
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  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,787

    Default

    Hello,

    Thanks for the two reports. I've reproduced the Summary Report crash and opened a tracker entry to get that fixed.

    Would it be possible to get a sample .dng file that is crashing the Picture Report for you? You can email us at support@scootersoftware.com along with a link back to this forum thread for our reference. I am also downloading the trial, but it may be quicker to get a file that reproduces the issue for you, than myself creating one from scratch.
    Aaron P Scooter Software

  3. #3
    Join Date
    Mar 2018
    Posts
    2

    Default

    Hi Aaron, thanks for your response. I've sent an email to the support address you provided.

    John

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,669

    Default

    The crash you reported is fixed in Beyond Compare 4.2.5.
    Chris K Scooter Software

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