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  1. #1
    Join Date
    Sep 2017
    Posts
    1

    Default SFTP directory comparison, binary, stale comparison results

    Hello Scooter, I just purchased and am running v4 (latest version). I am doing a directory tree comparison between two SFTP sites. When I do hard-refresh (Ctrl+F5 on Windows) the results are not updated -- meaning, files that have already been changed on the server (I mean before hitting Ctrl+F5) are showing as unmatched, when I know they are matched. It seems the software is caching the comparison data. Is there a way to correct this?

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,826

    Default

    Hello,

    A Full Refresh (Ctrl+F5) will reload the comparison and should update the comparison. If you click Home and reload the session from scratch, what results does this show?

    Could we get an email with the FTP log? You can enable the debug logging in the Tools menu -> Options, Tweaks section, scroll down to Log Panel, and add FTP trace and Debug messages. Then Load your session, then Full Refresh. When you email us at support@scootersoftware.com please include a link back to this forum thread for our reference. Any screenshots you can also include would help.
    Aaron P Scooter Software

  3. #3
    Join Date
    Feb 2018
    Location
    Chicago
    Posts
    1

    Default

    Hi Aaron and udog,
    I have a refresh issue that MAY be what you were referring to.
    The two SFTP directories correctly refresh with a Full Refresh (Ctrl+F5)
    If a file opened from the remote SFTP directory in a file compare is changed on the remote system, that file does not update with the (Ctrl+F5) refresh.

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,826

    Default

    Hello,

    The Text Compare has two refresh commands: Refresh (F5) and Recompare (Ctrl+F5). The Recompare specifically does not reload the files, but only recompares them as is. A Refresh (F5) would reload their content. Are you seeing the problem if you use a Refresh?
    Aaron P Scooter Software

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