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  1. #1
    Join Date
    Apr 2008
    Posts
    106

    Exclamation 4.2: Folder Isn't Loaded

    In 4.2, when comparing my local folder to an FTP host, I can no longer get an entire directly listing. The log shows "Folder isn't loaded". Reloading/refreshing does not help the issue.

    Note that my local folder is on an external USB drive. Not sure if that is a factor here or not.

    Unfortunately this issue makes the application unusable for me. I will have to revert back to the previous version for now.

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,619

    Default

    Hello,

    Please enable debug logging and email a copy of the log (which you can save with the save icon) to support@scootersoftware.com with a link back to this forum thread for our reference.

    To enable debug logging, go to Preferences, Tweaks tab, the Log panel section and enable FTP debug logging to add extra text to the main log pane. Then accept and start a new Folder Compare and connect to your server to generate a log with the new options included.
    Aaron P Scooter Software

  3. #3
    Join Date
    Apr 2008
    Posts
    106

    Default

    I have emailed my trace log.

  4. #4
    Join Date
    Apr 2008
    Posts
    106

    Default

    Along the same lines, I also frequently get the error "Unable to load /Volumes/USB_1GB/... : Too many open files".

    Also, when this happens, BeyondCompare becomes unresponsive and I end up having to force close the app.

  5. #5
    Join Date
    Apr 2008
    Posts
    106

    Default Too many open files

    Here is a screenshot of another similar error I'm getting. This example shows two ftp sites being compared.
    Attached Images Attached Images

  6. #6
    Join Date
    May 2017
    Posts
    2

    Default

    Quote Originally Posted by rothkj1022 View Post
    In 4.2, when comparing my local folder to an FTP host, I can no longer get an entire directly listing. The log shows "Folder isn't loaded". Reloading/refreshing does not help the issue.

    Note that my local folder is on an external USB drive. Not sure if that is a factor here or not.

    Unfortunately this issue makes the application unusable for me. I will have to revert back to the previous version for now.
    I've just upgraded and have exactly the same problem - this makes B/C (which has been a bit wobbly on Mac for a while) completey unusable for me as well. Is there any timescale on a fix, please, Scooter?

  7. #7
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,619

    Default

    Hello,

    Could you launch a sufficiently large Folder Compare, then run from the Terminal:
    clear && lsof -c BCompare

    Repeat this terminal command several times. There should be some static items at the top of the list, and at the bottom several items popping on and off the log as BC4 uses them and then frees them. If the log is growing, that's a problem. Could you email us a copy of the log if its growing as it grows to support@scootersoftware.com along with a link back to this forum thread.
    Aaron P Scooter Software

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,609

    Default

    Beyond Compare 4.2.1 is now available on our download page, it contains a fix for the macOS/Linux FTP/FTPS issue that was introduced in 4.2.
    Chris K Scooter Software

  9. #9
    Join Date
    Apr 2008
    Posts
    106

    Default

    Thank you for the fix. Unfortunately this has really shaken my confidence in your product and will be holding my breath the next time I see an update is available.

  10. #10
    Join Date
    May 2017
    Posts
    2

    Default

    Quote Originally Posted by Aaron View Post
    Hello,

    Could you launch a sufficiently large Folder Compare, then run from the Terminal:
    clear && lsof -c BCompare

    Repeat this terminal command several times. There should be some static items at the top of the list, and at the bottom several items popping on and off the log as BC4 uses them and then frees them. If the log is growing, that's a problem. Could you email us a copy of the log if its growing as it grows to support@scootersoftware.com along with a link back to this forum thread.
    Apologies Aaron, I didn't have a chance to send this over before the fix popped up - happy days as this has resolved the problems. Must admit I will be backing up before installing updates in future as this caused no end of problems

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