Uninstall fails

[Uninstall]

BC 4.2.2.22384
Windows 2012 R2
Admin user

I tried reinstalling and then uninstalling, but it still fails with this error.

Windows Application Log, Event 1000

Faulting application name: _iu14D2N.tmp, version: 51.1052.0.0, time stamp: 0x591dd6c2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0018fad0
Faulting process id: 0x100c
Faulting application start time: 0x01d3008fd6230e66
Faulting application path: C:\Users\ADMINI~1\AppData\Local\Temp\_iu14D2N.tmp
Faulting module path: unknown
Report Id: 15058c27-6c83-11e7-80cc-0050569b1bbe
Faulting package full name:
Faulting package-relative application ID:

[Aaron]

Hello,

The most likely cause is running with insufficient privileges. Being an Admin account does not mean every task is elevated. Is there a UAC prompt when attempting to Uninstall and do you accept it?
https://technet.microsoft.com/en-us/...or=-2147217396

If you right click and run the uninstaller with the Run As Administrator option, does this help?

[Uninstall]

Thanks, Aaron.

I get no UAC prompt.

This is the uninstaller I'm running - C:\Program Files\Beyond Compare 4\unins000.exe
When I use the Run As Administrator option, it fails with the same error.

[Aaron]

Hello,

What if you navigate to the Add/Remove Programs section of the Control Panel?

Are you directly accessing the physical machine, or are you running through Remote Desktop or something like Citrix?

[Uninstall]

Trying to uninstall from Add/Remove Programs throws the same error.

I am accessing the server via RDP.

[Aaron]

Hello,

Have you rebooted the system since hitting the error? After a fresh restart can you then run the uninstaller from Control Panel -> Add/Remove?

Did you try the troubleshooting steps available in the Microsoft KB article above? There's a set of steps for each possible cause.

[Uninstall]

I will reboot the server tonight and try again tomorrow.

That MSKB article is about System Performance Counters, not application errors.

[Uninstall]

No joy. After a reboot, uninstalling fails with the same error, both from the control panel and when running unins000.exe as administrator.

Is there a guide to manually remove the application from the file system and registry?

[Aaron]

The file system is your install directory (default: Program Files\Beyond Compare 4\), and your uesr's AppData settings directory (%AppData%\Scooter Software\Beyond Compare 4\), and the registry under Current_User\Software\Scooter Software\Beyond Compare 4\.