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Thread: Uninstall fails

  1. #1
    Join Date
    Jul 2017
    Posts
    5

    Default Uninstall fails

    BC 4.2.2.22384
    Windows 2012 R2
    Admin user

    I tried reinstalling and then uninstalling, but it still fails with this error.

    Windows Application Log, Event 1000

    Faulting application name: _iu14D2N.tmp, version: 51.1052.0.0, time stamp: 0x591dd6c2
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0018fad0
    Faulting process id: 0x100c
    Faulting application start time: 0x01d3008fd6230e66
    Faulting application path: C:\Users\ADMINI~1\AppData\Local\Temp\_iu14D2N.tmp
    Faulting module path: unknown
    Report Id: 15058c27-6c83-11e7-80cc-0050569b1bbe
    Faulting package full name:
    Faulting package-relative application ID:

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    12,009

    Default

    Hello,

    The most likely cause is running with insufficient privileges. Being an Admin account does not mean every task is elevated. Is there a UAC prompt when attempting to Uninstall and do you accept it?
    https://technet.microsoft.com/en-us/...or=-2147217396

    If you right click and run the uninstaller with the Run As Administrator option, does this help?
    Aaron P Scooter Software

  3. #3
    Join Date
    Jul 2017
    Posts
    5

    Default

    Thanks, Aaron.

    I get no UAC prompt.

    This is the uninstaller I'm running - C:\Program Files\Beyond Compare 4\unins000.exe
    When I use the Run As Administrator option, it fails with the same error.

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    12,009

    Default

    Hello,

    What if you navigate to the Add/Remove Programs section of the Control Panel?

    Are you directly accessing the physical machine, or are you running through Remote Desktop or something like Citrix?
    Aaron P Scooter Software

  5. #5
    Join Date
    Jul 2017
    Posts
    5

    Default

    Trying to uninstall from Add/Remove Programs throws the same error.

    I am accessing the server via RDP.

  6. #6
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    12,009

    Default

    Hello,

    Have you rebooted the system since hitting the error? After a fresh restart can you then run the uninstaller from Control Panel -> Add/Remove?

    Did you try the troubleshooting steps available in the Microsoft KB article above? There's a set of steps for each possible cause.
    Aaron P Scooter Software

  7. #7
    Join Date
    Jul 2017
    Posts
    5

    Default

    I will reboot the server tonight and try again tomorrow.

    That MSKB article is about System Performance Counters, not application errors.

  8. #8
    Join Date
    Jul 2017
    Posts
    5

    Default

    No joy. After a reboot, uninstalling fails with the same error, both from the control panel and when running unins000.exe as administrator.

    Is there a guide to manually remove the application from the file system and registry?

  9. #9
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    12,009

    Default

    The file system is your install directory (default: Program Files\Beyond Compare 4\), and your uesr's AppData settings directory (%AppData%\Scooter Software\Beyond Compare 4\), and the registry under Current_User\Software\Scooter Software\Beyond Compare 4\.
    Aaron P Scooter Software

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