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  1. #1
    Join Date
    Apr 2015
    Location
    USA
    Posts
    6

    Default "Your connection is not private..." for your cert (Chrome 57.0.2987.98 (64-bit))

    Hi,

    I tried to navigate to https://www.scootersoftware.com/ today on Google Chrome 57.0.2987.98 (64-bit). I got the message:

    Your connection is not private

    Attackers might be trying to steal your information from www.scootersoftware.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID

    This server could not prove that it is www.scootersoftware.com; its security certificate is from secure.scootersoftware.com. This may be caused by a misconfiguration or an attacker intercepting your connection. Learn more <https://support.google.com/chrome/answer/6098869>.

    I don't get this error in Firefox 52.0.

    Is there a problem with your certificate? With Chrome? With my setup? Thanks for any help you can provide.

    Thanks,
    Ludinom

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,609

    Default

    I just tested with this version, but I'm not seeing the same error as you. If you click the green Scooter Software, Inc [US] text in the path, and click on the blue Cookies link, and clear out any/all cookies being used, and restart Chrome, does this help?
    Aaron P Scooter Software

  3. #3
    Join Date
    Apr 2015
    Location
    USA
    Posts
    6

    Default "Your connection is not private..." for your cert (Chrome 57.0.2987.98 (64-bit))

    Aaron,

    Thanks for the quick response.

    I found what you mean, and it appears to have worked. See thumbnail below; I can't seem to get the hang of posting screenshots inline.

    However, when I try to reload a tab with the error, or start a new tab and go to the site, or restart Chrome and try these same things, I still get the error.

    Regards,
    Matthew

    Quote Originally Posted by Aaron View Post
    I just tested with this version, but I'm not seeing the same error as you. If you click the green Scooter Software, Inc [US] text in the path, and click on the blue Cookies link, and clear out any/all cookies being used, and restart Chrome, does this help?

  4. #4
    Join Date
    Apr 2008
    Posts
    26

    Default

    Quote Originally Posted by ludinom View Post
    I don't get this error in Firefox 52.0.
    I do, with Firefox 52.0 (32-bit).

    If I visit either of these domains with HTTPS:

    https://scootersoftware.com
    https://www.scootersoftware.com

    I get a page which says (in this case for www.scootersoftware.com):
    Your connection is not secure

    The owner of www.scootersoftware.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
    Clicking the Advanced button reveals:
    www.scootersoftware.com uses an invalid security certificate.

    The certificate is only valid for the following names:
    secure.scootersoftware.com, www.secure.scootersoftware.com

    Error code: SSL_ERROR_BAD_CERT_DOMAIN
    There is no error if I directly visit https://www.secure.scootersoftware.com or https://secure.scootersoftware.com

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,609

    Default

    Hello,

    Ahh, sorry about that. I missed the "s" in https://

    While we have a certificate, we do not use it for the landing page. You would want to use the regular http://www.scootersoftware.com, and when visiting the purchase page to process a Cart or similar, the links will redirect to https://secure.scootersoftware.com as needed.
    Aaron P Scooter Software

  6. #6
    Join Date
    Apr 2015
    Location
    USA
    Posts
    6

    Default "Your connection is not private..." for your cert (Chrome 57.0.2987.98 (64-bit))

    Aaron,

    Thank you, that probably explains the issue.

    However, please be aware that when I Google "Scooter Software", I get:

    Scooter Software: Home of Beyond Compare
    https://www.scootersoftware.com/
    Scooter software's Beyond Compare is a Windows utility that combines directory compare and file compare functions in one package. Use it to manage source ...
    You've visited this page many times. Last visit: 3/13/17

    That is, they direct me to an address for which you apparently don't have a certificate. I believe that it is Google's policy to always favor HTTPS addresses.

    Therefore, I would strongly suggest that you get a certificate/update your current certificate/change your configuration/whatever to include https://www.scootersoftware.com/.

    You could seriously be losing money over this. Do you have any insight into how many people try to go to https://www.scootersoftware.com/ and turn back because of the warning?

    It is in my selfish interest to see you succeed, because I love your product (initially I used it at work, I believe Tandem Computers (RIP), and then bought it myself in 2014) and I want your outstanding customer support to continue.

    Regards,
    Ludinom

    Quote Originally Posted by Aaron View Post
    Hello,

    Ahh, sorry about that. I missed the "s" in https://

    While we have a certificate, we do not use it for the landing page. You would want to use the regular http://www.scootersoftware.com, and when visiting the purchase page to process a Cart or similar, the links will redirect to https://secure.scootersoftware.com as needed.

  7. #7
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,609

    Default

    Thank you for the feedback. I just ordered a new EV SSL certificate for www.scootersoftware.com, we'll be migrating our site over from the secure.scootersoftware.com URL soon.
    Chris K Scooter Software

  8. #8
    Join Date
    Apr 2015
    Location
    USA
    Posts
    6

    Default

    Chris,

    Glad to hear it! Hope it helps!

    Regards,
    Ludinom

  9. #9
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,609

    Default

    The SSL issue is now fixed. Our main site certificate now matches www.scootersoftware.com, if you use the old secure.scootersoftware.com address it will redirect to www.
    Chris K Scooter Software

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