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  1. #11
    Join Date
    Jun 2013
    Posts
    10

    Default

    yes BC copies the files. Yes using BC I can open them and I can send them by email through BC.
    Learning a lot about all the things BC can do

  2. #12
    Join Date
    Oct 2007
    Location
    ITALY
    Posts
    200

    Default

    I meant a screen shot with the folder comparison, with the names of "strange" files.


    Regards

    Rodolfo Giovanninetti

  3. #13
    Join Date
    Jun 2013
    Posts
    10

    Default

    two screenshots BC4 folder compare
    and explorer compare
    Attached Images Attached Images

  4. #14
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,379

    Default

    Is the Explorer location under control from the Box app? That may be doing something odd with its own versioning to hide 'old' versions of files.
    Aaron P Scooter Software

  5. #15
    Join Date
    Jun 2013
    Posts
    10

    Default

    yes.... Box has no answers... The same files that windows doesn't see box doesn't either. In other words Box and windows see the same things. Only BC sees something different. Can copy etc.

  6. #16
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    2,503

    Default

    Can you use the Actions->Explorer submenu in Beyond Compare to manipulate them? If so, what does the "Properties" dialog show if you launch it from there? What about Actions->Open With->Associated Application? Assuming it opens in Word, what does Word show if you then use the "Save As" command?
    ZoŽ P Scooter Software

  7. #17
    Join Date
    Jun 2013
    Posts
    10

    Default

    all these things work. the screen shots I showed of the properties above where using bc explorer properties in that post I noted that I could open copy and email the document from BC.

  8. #18
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,379

    Default

    After performing a backup of any important content in these problem directories, I think the next step might be to uninstall Box and reboot. We're listing files that aren't System/Hidden, and something else seems to be injecting itself and hiding the files from Explorer (but doesn't know about us, so it's not trying to hide them from us, too). Box is the most likely culprit, since it's a Box managed location, but it's potentially another application on your system, too.
    Aaron P Scooter Software

  9. #19
    Join Date
    Jun 2013
    Posts
    10

    Default

    Hi
    Well the following what I did and it has seemed to resolve this issue. Somewhat surpised except for the fact that I deleted all box content, this is the same this I did before.

    THANKS!

    1. backup
    2. uninstall box tools (edit and sync) same package if I remember correctly.
    3. saw that all the box related folders were not deleted.
    4. make sure they were backedup
    5. deleted them
    6. I forget if I rebooted before deleting these directories or not. But I am pretty sure I reboot a couple time before I did the box tools reinstall
    7. reinstalled box tools downloading from website
    8. set all the settings for box sync waited for sync to finished
    9. rebooted
    10. checked directories with BC and explorer. everything looked ok.
    11. started restoring from backups, the files that box was missing. This is what I was expecting to do after I did the reinstall.

  10. #20
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,379

    Default

    That sounds like a bug with Box that was fixed by freshly installing the latest version. Glad you were able to get it all working.
    Aaron P Scooter Software

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