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  1. #1
    Join Date
    Sep 2013
    Posts
    4

    Default BC4 not working on MacOS Sierra

    Hi,
    I'm trying to use BC4 after upgrading to macOS Sierra but it won't start.

    I clique de App, it starts to bounce but after a few seconds it disappears.

    Any ideas??

    Thanks

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,648

    Default

    A few customers have reported the Mac OS X version of Beyond Compare fails to start if the default printer is invalid or offline. Changing your default printer might resolve the issue.

    We haven't been able to reproduce the printer issue internally yet, so please let us know if it fixes or doesn't fix the startup problem.
    Chris K Scooter Software

  3. #3
    Join Date
    Jun 2013
    Posts
    5

    Default

    I had the same issue. Changing the default printer did not help. I replaced the installed version with the latest version and it launches normally now.

    I hadn't used the software for quite a while so not sure if the problem was related to the Sierra upgrade or not.

    Scott

  4. #4
    Join Date
    Sep 2013
    Posts
    4

    Default

    Hi, setting up another printer or turning on the default one did not help.

    But, as ScottG said. After downloading a new version and replacing the old one, it worked.

    I'm not sure how old was the version I was using. I used it last time about a month ago.

    Thanks anyway.
    Renato.

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,680

    Default

    For anyone else having trouble launching the application under MacOS Sierra, please update to the latest release, found here:
    http://www.scootersoftware.com/download.php

    Update: We have an evolving KB article covering MacOS Sierra issues here:
    http://www.scootersoftware.com/suppo...b_macos_sierra
    Last edited by Aaron; 27-Sep-2016 at 11:01 AM. Reason: Update
    Aaron P Scooter Software

  6. #6
    Join Date
    Oct 2016
    Posts
    1

    Thumbs up Resolved!

    Quote Originally Posted by Aaron View Post
    For anyone else having trouble launching the application under MacOS Sierra, please update to the latest release, found here:
    http://www.scootersoftware.com/download.php

    Update: We have an evolving KB article covering MacOS Sierra issues here:
    http://www.scootersoftware.com/suppo...b_macos_sierra
    Resolved: This version has resolved the issue for me. Thanks!

  7. #7
    Join Date
    Feb 2018
    Posts
    2

    Default

    I've got the same problem now after trying to update BC with the internal update link.

    I downloaded 4.2.4, build 22795 then from http://www.scootersoftware.com/download.php and tried to run it, but unfortunately the BC icon just jumps in the "Dock" but does not start. Yes, I clicked on "Open" when I was asked if I wanted to open it, even when it was downloaded from the internet.

    I run macOS High Sierra 10.13.3 and also the former BC version (which was running before) does not work anymore.

    I appreciate any support or hints!

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,648

    Default

    Does it help if you delete Beyond Compare.app from your Applications folder, then download and install a fresh copy of 4.2.4 from our website? It's possible the install folder is corrupt.

    If a delete and fresh install doesn't resolve the issue, it might also be helpful to reboot your Mac.
    Chris K Scooter Software

  9. #9
    Join Date
    Feb 2018
    Posts
    2

    Default

    Quote Originally Posted by Chris View Post
    Does it help if you delete Beyond Compare.app from your Applications folder, then download and install a fresh copy of 4.2.4 from our website? It's possible the install folder is corrupt.

    If a delete and fresh install doesn't resolve the issue, it might also be helpful to reboot your Mac.
    Thank you Chris for your answer.

    Yes, I deleted the BeyondCompare app in the applications. And installed a fresh copy, which I downloded, but it wouldn‘t start. Not even after several reboots.
    1. rebootet after removing from Applications
    2. reboot after fresh installation

    Even rebooting after reinstalling the former Beyond Compare version, didn‘t work.

    And now comes the weird thing: I put the Mac into sleep for the night and when I tried again after about 14 hours. Beyond Compare opened correctly and worked fine without changing anithing.
    Hope it will continue doing so. I don‘t have a clue what prevented BC from opening.

  10. #10
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,680

    Default

    That's very odd... how often do you leave your Mac up and running? A reboot should definitely work for this, but maybe a full shutdown and let it sit for several minutes before booting back up again would have different results.
    Aaron P Scooter Software

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