Beyond Compare V4.1.3 (b. 20814) stops work at Fast User Switching's Login Window

[KAllen]

From the Fast User Switching menu, clicked on "Login Window..." to leave user logged in and processes running unattended, but Beyond Compare stopped work until I logged in again. For a very large job (>4TB folder comparison/copy taking >10 hours, estimated), the user had to be left logged in, power saving disabled, no screen-saver, etc., which is a security nightmare given that the main administrator account was logged in with full permissions (during a server migration).

[KAllen]

Of course, today, after posting, it works fine.

Only change I can imagine that may have had effect is that the Network User account now has a Home Folder on OS X Server-- and another user was logged in on the machine.

[Aaron]

Did you reboot at all between tests? Or close and restart the Beyond Compare application? It either the machine or BC might have been in a bad state and a quick restart helped kick it. Also, which version of OSX were you running BC4 on?

[KAllen]

Yes, there definitely was a reboot. The Mac (OS X 10.10.5, drat I have to update!) has been crashing during the night while running large (multi-TB) copy operations from an old netatalk server to a new netatalk server with Open Directory authentication/authorization. The last crash report is:

Anonymous UUID: 9B2FE3DE-67D6-B8A9-FD2B-05BA744A2C69

Thu Feb 25 02:37:57 2016

*** Panic Report ***
Panic(CPU 2): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x00000000000002ff, RBX: 0xffffff802c59b708, RCX: 0x0000000000000001, RDX: 0x0000000000004118
RSP: 0xffffff8019d233a8, RBP: 0xffffff8019d23410, RSI: 0x0000000000000002, RDI: 0xffffff802c59b70a
R8: 0x000000000000000c, R9: 0x0000000000000074, R10: 0x0000000000000000, R11: 0x00004118bb93d90d
R12: 0xffffff802c59b70a, R13: 0xffffff8008229d60, R14: 0xffffff802c59b70a, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff8007c0a101, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 2), Frame : Return Address
0xffffff81aee6ef60 : 0xffffff8007c1e526
0xffffff81aee6ef80 : 0xffffff8007c1619e
0xffffff81aee6efd0 : 0xffffff8007c33e69
0xffffff8019d23410 : 0xffffff7f89fa717d
0xffffff8019d23650 : 0xffffff7f89fa7c6e
0xffffff8019d23700 : 0xffffff7f89fb5a1a
0xffffff8019d237a0 : 0xffffff8007d714a4
0xffffff8019d23810 : 0xffffff8007d64c8d
0xffffff8019d23c80 : 0xffffff8007d55107
0xffffff8019d23f50 : 0xffffff800804af9a
0xffffff8019d23fb0 : 0xffffff8007c34198
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.0)[AF2627F6-E1EC-32DB-B380-D2194E266603]@0xffffff7f89f89000->0xffffff7f89fe1fff
dependency: com.apple.security.SecureRemotePassword(1.0)[085CE08B-F5A1-30DE-8F6D-3E1EA2C0230D]@0xffffff7f89f78000

BSD process name corresponding to current thread: BCompare

Mac OS version:
14F1605

Kernel version:
Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64
Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758
Kernel slide: 0x0000000007800000
Kernel text base: 0xffffff8007a00000
__HIB text base: 0xffffff8007900000
System model name: MacPro3,1 (Mac-F42C88C8)

System uptime in nanoseconds: 71575353787595
last loaded kext at 33217763756077: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f89f89000, size 364544)
last unloaded kext at 306166329456: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f89f6a000, size 61440)
loaded kexts:
com.eset.kext.esets-kac 601.01.20f01
com.eset.kext.esets-pfw 601.01.20f01
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.ntfs 3.13
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.kext.AMDFramebuffer 1.3.2
com.apple.driver.AppleHDA 272.18.3
com.apple.ATIRadeonX2000 10.0.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.CSRBluetoothHostControllerUSBTrans port 4.3.6f3
com.apple.driver.AppleHV 1
com.apple.kext.AMD4800Controller 1.3.2
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.AppleRAID 4.0.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.AppleIntel8254XEthernet 3.1.4b1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClien t 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.kext.AMDSupport 1.3.2
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleUSBHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOATAFamily 2.5.3
com.apple.iokit.IOFireWireFamily 4.5.8
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
panic(cpu 4 caller 0xffffff8007bf77b3): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x4, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-2782.50.1/osfmk/x86_64/pmap.c:2480
Backtrace (CPU 4), Frame : Return Address
0xffffff81b7d6b570 : 0xffffff8007b2ad21
0xffffff81b7d6b5f0 : 0xffffff8007bf77b3
0xffffff81b7d6b680 : 0xffffff8007bfdaa3
0xffffff81b7d6b770 : 0xffffff8007bfe775
0xffffff81b7d6b7d0 : 0xffffff8007bac625
0xffffff81b7d6b8e0 : 0xffffff8007ba22ac
0xffffff81b7d6b910 : 0xffffff8007b9e123
0xffffff81b7d6b940 : 0xffffff8007b3384a
0xffffff81b7d6b960 : 0xffffff8008027dd1
0xffffff81b7d6b9a0 : 0xffffff8008012d8c
0xffffff81b7d6b9c0 : 0xffffff7f89f59e79
0xffffff81b7d6bad0 : 0xffffff7f89f5eeb2
0xffffff81b7d6bfb0 : 0xffffff8007c116e7
Kernel Extensions in backtrace:
com.eset.kext.esets-kac(601.1.20f1)[2764ABDB-F9F9-323B-A67E-06A8A0E2E59F]@0xffffff7f89f57000->0xffffff7f89f69fff

BSD process name corresponding to current thread: kernel_task
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 3 GHz, 14 GB, SMC 1.25f4
Graphics: ATI Radeon HD 4870, ATI Radeon HD 4870, PCIe, 512 MB
Memory Module: DIMM Riser B/DIMM 1, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x830B, 0x4E543147543732553850423942442D324320
Memory Module: DIMM Riser B/DIMM 2, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x830B, 0x4E543147543732553850423942442D324320
Memory Module: DIMM Riser A/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x475232444635363732384D543830304E3930
Memory Module: DIMM Riser A/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x475232444635363732384D543830304E3930
Memory Module: DIMM Riser B/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x0D9B, -
Memory Module: DIMM Riser B/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x0D9B, -
Memory Module: DIMM Riser A/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x0D9B, -
Memory Module: DIMM Riser A/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x0D9B, -
Bluetooth: Version 4.3.6f3 16238, 3 services, 26 devices, 1 incoming serial ports
Network Service: Ethernet Bond (bond0), Ethernet, bond0
PCI Card: ATI Radeon HD 4870, Display Controller, Slot-1
Serial ATA Device: ST3320820AS_P, 320.07 GB
Serial ATA Device: WDC WD1002FBYS-18A6B0, 1 TB
Serial ATA Device: WDC WD1002FBYS-18A6B0, 1 TB
Serial ATA Device: WDC WD1002FBYS-18A6B0, 1 TB
Serial ATA Device: INTEL SSDSC2CW240A3, 240.06 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Bluetooth USB Host Controller
USB Device: USB Laser Mouse
FireWire Device: built-in_hub, Up to 800 Mb/sec
Thunderbolt Bus:

Did you reboot at all between tests? Or close and restart the Beyond Compare application? It either the machine or BC might have been in a bad state and a quick restart helped kick it. Also, which version of OSX were you running BC4 on?

[KAllen]

Upgraded to OS X 10.11.3: crashes all gone. Very stable now with prolonged, very large folder compare jobs.

[Aaron]

Thanks for that follow-up. Setting up a test environment was proving time intensive, as was finding a suitably large test transfer on our own network. Smaller transfers were insufficient to provoke the instability. If you see any other issues crop up, please do let us know.