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  1. #1

    Default SFTP connection to certain host always rejected

    Hello. I use beyond compare 4 to connect to many different servers and over the last 2 weeks or so all my profiles that try to connect to WP Engine stopped working. Same error code:

    11/19/2015 03:11:21 PM Connecting to 45.33.124.61
    11/19/2015 03:11:21 PM Unsupported cipher
    11/19/2015 03:11:21 PM Connection closed.
    11/19/2015 03:11:21 PM Connection failed: Connection lost (error code is 104)
    11/19/2015 03:11:21 PM Unable to load sftp://USERNAME@45.33.124.61:2222/wp-content: Connection lost (error code is 104)

    any ideas how to debug? I used the same settings in filezilla and it connected just fine, so I know that the authentication through beyond-compare is the problem.

    thanks!

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,609

    Default

    Beyond Compare 4 has a compatibility issue with WP Engine's SFTP servers. This is on our bug list to be fixed.

    As a workaround, Beyond Compare 3.3.13 should be able to connect to the WP Engine SFTP servers.

    Download page for version 3:
    http://www.scootersoftware.com/download.php?zz=dl3_en

    If you need a version 3 license key, email support@scootersoftware.com with the 8 digit serial number of your version 4 license and we'll send you a free downgrade. To display your serial number, open "Help > About Beyond Compare".
    Chris K Scooter Software

  3. #3
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,609

    Default

    The wpengine.com SFTP bug is fixed in Beyond Compare 4.1.3.
    Chris K Scooter Software

  4. #4
    Join Date
    Nov 2015
    Posts
    3

    Default

    It doesn't work... again.

    Can you please check and find a remedy to it? I am using FileZilla for now and it feels so 90's...

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,616

    Default

    Hello,

    Could you email us at support@scootersoftware.com with a pair of SFTP connection logs (Filezilla vs. BC's log)? Please include a link back to this forum post for our reference in the email.

    And please also include your current BCSupport.zip from the Help menu -> Support; Export.
    Aaron P Scooter Software

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