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  1. #1

    Default FTP / FTPS / SFTP

    Since I use BC4 on Mac (~1,5 years) SFTP was clumsy – e.g. saving a password required to edit the profile and was not simply possible on first login (as with FTP and FTPS). I hardly used SFTP for that reason (I know there are other reports about it in the forum).

    Since the latest BC4 beta 4.1 20431 I have the opposite effect. FTP and FTPS do not work anymore for me and I have to revert all my sessions to SFTP. The problem with FTP and FTPS is that they constantly report that the server host address could not be resolved. I cross checked with nslookup and with ftp in terminal and the given host addresses resolve perfectly and plain ftp is working (through command line ftp).
    Jörg Wagner
    DigiLog multimedia

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,381

    Default

    Hello,

    Thanks for the report. Could you email in two logs of a simple connection: FTP and SFTP? Generally, FTP, FTPS, and SFTP work in the BC 4.1 beta, but there may be something specific with your server that is causing issues. Alternatively, if you could email us a test account, we could directly connect and quickly troubleshoot this.

    You can email us at support@scootersoftware.com, and please include a link back to this forum thread for our reference.
    Aaron P Scooter Software

  3. #3
    Join Date
    Sep 2015
    Posts
    1

    Default

    I'm having a similar problem. Just upgraded to Version 4.1.1 (build 20615) and ftp compares stopped working. It hangs on entering passive mode for any server we host. Where can I find previous versions? I rely on this heavily.

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,584

    Default

    Version 4.1 added IPv6 support. It's possible your network has IPv6 enabled, but something isn't configured correctly.

    To disable IPv6 in Beyond Compare 4.1.1 open "Tools > Options". Enter "ipv6" in the search box. Go to the Tweaks section. Uncheck the highlighted item "Use IPv6 when available".

    If turning off IPv6 fixes the problem, please email the results of a web browser connection to http://test-ipv6.com/ to support@scootersoftware.com and we'll investigate the issue.

    If turning off IPv6 doesn't fix the problem, email support@scootersoftware.com and we'll provide you with a download link for Beyond Compare 4.0.7.
    Chris K Scooter Software

  5. #5
    Join Date
    Aug 2011
    Posts
    6

    Default

    I started having a problem recently with FTP connections and traced it back to the new IPv6 setting. I haven't had time to gather the logs for reporting the issue, but turning off that setting allowed me to connect successfully again. From what I could see it was only happening on domains that had IPv6 DNS entries because IPv4 only domains worked and using the IP address instead of domain worked also.

    This may or may not be related to your issue, but I thought it may help isolate it.

  6. #6
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,381

    Default

    Thanks! That might be a useful clue. If you are able to get us any logs, that would be very helpful. You can email them to support@scootersoftware.com, and please include a link back to this forum thread for our reference.
    Aaron P Scooter Software

  7. #7
    Join Date
    Mar 2008
    Posts
    72

    Default

    Same problem here. After the upgrade to 4.1.1 my SFTP sessions stopped working. IPv6 option had no effect. Probably the wrong forum. I am on Win7

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,584

    Default

    mzel,

    Does BC 4.1.1 display an error message when SFTP stops working, or did it just hang?

    What SFTP server software and operating system are your SFTP servers running?

    Are you authenticating to the SFTP servers using a password or a private key?

    If you've already downgraded to 4.0.7, you can run the 4.1.1 installer and select "Create portable install" to create a stand alone install for testing. Install to a folder on your desktop, then delete the folder to remove it when you're done testing.
    Chris K Scooter Software

  9. #9
    Join Date
    Mar 2008
    Posts
    72

    Default

    It did not hang. It said something like (error code 0). I am using private key.
    This is from the old version's log:
    10/13/2015 6:22:57 PM Server software: OpenSSH_6.2
    10/13/2015 6:22:57 PM Using SFTP version 3.

  10. #10
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,381

    Default

    Hello,

    Could you email us a full initial connection log generated from BC4.07 (working), and then update and generate a log from BC 4.1.1 (not working)? Please email us at support@scootersoftware.com and include a link back to this forum thread for our reference.
    Aaron P Scooter Software

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