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  1. #1
    Join Date
    Sep 2015
    Posts
    1

    Default pdf comparison fails

    Hi everybody:

    I'm having trouble trying to compare 2 pdf files under BC4; I get this error message:

    External program "/applications/Beyond compare.app/Contents/MacOS/pdftotext" not found

    If I look inside the Contents of Beyond compare.app in Finder, the "pdftotext" file is there, and if I double-click it, it opens in Terminal, showing a help file

    Thanks in advance

    Alberjuss

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,619

    Default

    Hello,

    Are you running the latest BC 4.0.7 or BC 4.1's beta? Our error handling messages for the PDF conversion has an issue where it will display this text for some other errors, like a failed conversion.

    If you attempt to open a different PDF, does this load for you? You can also email specific PDF example files to support@scootersoftware.com with your BCSupport.zip from the Beyond Compare menu -> Support dialog; Export. If you email us, please include a link back to this forum thread for our reference.
    Aaron P Scooter Software

  3. #3
    Join Date
    Sep 2015
    Posts
    2

    Default

    Has one of the files a (1) in the filename?
    I always get this error when one of the files has this kind of filename.

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,619

    Default

    Hello,

    I just attempted to copy and rename a PDF with an additional (1): MyFile (1).pdf
    This still opens as expected.

    For your files, is it a trailing (1)?: MyFile.pdf (1)
    This would fail since the extension is no longer ".pdf"
    To detect as PDF, the file would need to end with the .pdf extension.

    If this doesn't explain what is happening for you, are you able to post or email two sample files? If you email us at support@scootersoftware.com, please include a link back to this forum thread for our reference and your BCSupport.zip from the Beyond Compare menu -> Support dialog; Export.
    Aaron P Scooter Software

  5. #5
    Join Date
    Sep 2015
    Posts
    2

    Default

    Hi!

    Sorry I wasn't precise enough in my first post.
    When I download a pdf file with Firefox the first time the file gets a normal filename like document.pdf.
    When you download the same pdf file again Firefox renames this file to document(1).pdf.

    When you try to compare document.pdf and document(1).pdf you will get exactly this error message.

  6. #6
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,619

    Default

    Hello,

    Thanks for the more precise details. This appears to be an issue with the naming convention. I'll open a tracker to get this fixed. In the meantime, if you add a space between document and (1).pdf, this should help.
    Aaron P Scooter Software

  7. #7
    Join Date
    Jan 2016
    Posts
    1

    Default

    Quote Originally Posted by Grizzly View Post
    Has one of the files a (1) in the filename?
    I always get this error when one of the files has this https://skinnyexpress.com/the-3-week-diet-review kind of 3 week diet filename.
    One of my files has a (1) in it but I still get failure even after taking out the 1.
    Last edited by Spac3; 10-Jun-2016 at 12:41 PM.

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,619

    Default

    Hello,

    What would your file's name be? Do any PDF files open or is it trouble with a specific PDF that fails regardless of its name?
    Aaron P Scooter Software

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