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  1. #1
    Join Date
    Apr 2008
    Posts
    2,154

    Default 19480 "The requested value cannot be determined"

    What on earth is this error message supposed to mean?

    My copy is: http://i.imgur.com/fja4fES.png

    "12 errors" says:

    Code:
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-663.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-664.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-665.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-666.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-667.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-668.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-669.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-670.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-671.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-672.wma: The requested value cannot be determined
    Unable to copy R:\Curtain\60s\Quiet\02480002928225-1-673.wma: The requested value cannot be determined

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,366

    Default

    Hello,

    Thanks for the report. That's not an error message we are generating, but one we are getting back from Windows and displaying.
    Beyond Compare 4 uses the same base copy method as Explorer, and for some reason is hitting this error when attempting to copy these files. If you retry the copy, does the error reproduce for them? If you try the same copy in Windows Explorer (same source, destination), do you see any error prompts or dialogs appear?
    Aaron P Scooter Software

  3. #3
    Join Date
    Apr 2008
    Posts
    2,154

    Default

    Quote Originally Posted by Aaron View Post
    That's not an error message we are generating, but one we are getting back from Windows and displaying.
    Presumably it's you that's requesting the value.

    Any idea what this error means?

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,584

    Default

    This isn't an error message I'm familiar with.

    As Aaron suggested, it might help to try copying the same files in Windows Explorer to see if it generates an error.
    Chris K Scooter Software

  5. #5
    Join Date
    Apr 2008
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    Default

    Thanks. Explorer does not give that error. It gives a different and comprehensible error when device runs out of space.

  6. #6
    Join Date
    Oct 2007
    Location
    Madison, WI
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    Default

    Testing with our own test Zen, we also display "Unable to Copy filename. There is not enough space on the disk" when the device is out of disk space.
    Aaron P Scooter Software

  7. #7
    Join Date
    Apr 2008
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    Default

    Thanks. Any idea what the error "The requested value cannot be determined" means?

  8. #8
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
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    Default

    No, it would be text passed back from the copy method. If it's a size issue, I'd expect us to have similar text, based on my own testing. Maybe it's a subtle difference in Zen hardware that passes back a better error string in the one we have.
    Aaron P Scooter Software

  9. #9
    Join Date
    Apr 2008
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    Default

    Which copy method, please?

  10. #10
    Join Date
    Oct 2007
    Location
    Madison, WI
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    Default

    What difference does that make?

    The error message is being returned by the device driver. The most likely place where that specific error would be returned from is after it tells us that the copy succeeded when we ask it for the details of the newly created file. Since you said the device was out of space that doesn't make sense, which would imply that it actually isn't handling the out of space error correctly and that our Zen is. No, we can't improve the error message because that's what the system told us happened.

    If you must know, the specific functions involved would be IPortableDeviceContent.CreateObjectWithPropertiesA ndData, IStream.Read, IStream.Write, IStream.Commit, or IPortableDeviceDataStream.GetObjectID, and the error string corresponds to the UI_E_VALUE_NOT_DETERMINED OLE error code.
    ZoŽ P Scooter Software

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