18847 FTP " The parameter is incorrect"

[chrisjj]

Any ideas on this, when copying from FTP to local disc?

Unable to copy ftp://[snip]@server88.uk.web-hosting.com/access-logs: The parameter is incorrect
Unable to copy ftp://[snip]@server88.uk.web-hosting...mp/mysql.sock: The parameter is incorrect
Unable to copy ftp://[snip]@server88.uk.web-hosting....s.PGSQL.5432: The parameter is incorrect

Log emailed to Support.

[Aaron]

Thanks. We'll review the log file and let you know what we find.

[chrisjj]

Aaron wrote:

Looking through the log, it may be something related to the target. It could be an issue creating the backup (if enabled) or creating a directory. If you try the same copy (but instead first copy FTP to Desktop\TestTemp\), does it work?

Then try copying from the Destkop\TestTemp\ to the Target. Does this hit any error messages?

Could you confirm that BC4 is expected to work properly on this FTP server?

2014-11-16 22:27:20  Recv> 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
2014-11-16 22:27:20        220-You are user number 9 of 50 allowed.
2014-11-16 22:27:20        220-Local time is now 22:27. Server port: 21.
2014-11-16 22:27:20        220-This is a private system - No anonymous login
2014-11-16 22:27:20        220-IPv6 connections are also welcome on this server.
2014-11-16 22:27:20        220 You will be disconnected after 15 minutes of inactivity.
2014-11-16 22:27:20  Sent> HOST server88.uk.web-hosting.com
2014-11-16 22:27:20  Recv> 530 You aren't logged in
2014-11-16 22:27:20  Sent> USER [snip]
2014-11-16 22:27:20  Recv> 150 Opening data connection for file listing.
2014-11-16 22:27:20  Recv> 331 User [snip] OK. Password required
2014-11-16 22:27:20  Sent> PASS ********
2014-11-16 22:27:20  Recv> 230 OK. Current restricted directory is /
2014-11-16 22:27:20  Sent> FEAT
2014-11-16 22:27:20  Recv> 211-Extensions supported:
2014-11-16 22:27:20         EPRT
2014-11-16 22:27:20         IDLE
2014-11-16 22:27:20         MDTM
2014-11-16 22:27:20         SIZE
2014-11-16 22:27:20         MFMT
2014-11-16 22:27:20         REST STREAM
2014-11-16 22:27:20         MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
2014-11-16 22:27:20         MLSD
2014-11-16 22:27:20         AUTH TLS
2014-11-16 22:27:20         PBSZ
2014-11-16 22:27:20         PROT
2014-11-16 22:27:20         TVFS
2014-11-16 22:27:20         ESTA
2014-11-16 22:27:20         PASV
2014-11-16 22:27:20         EPSV
2014-11-16 22:27:20         SPSV
2014-11-16 22:27:20         ESTP
2014-11-16 22:27:20        211 End.

And what is the "incorrect" parameter of which BC4 is complaining?

2014-11-16 22:33:42  Sent> PASV
2014-11-16 22:33:42  Recv> 227 Entering Passive Mode (37,61,233,217,47,22)
2014-11-16 22:33:42  Sent> MLSD
2014-11-16 22:33:42  Recv> 150 Accepted data connection
2014-11-16 22:33:42  Recv> 226-Options: -a -l 
2014-11-16 22:33:42        226 2 matches total
2014-11-16 22:33:42  Sent> TYPE A
2014-11-16 22:33:42  Unable to copy ftp://[snip]@server88.uk.web-hosting.com/access-logs: The parameter is incorrect

[Aaron]

If you give us a test account, we could verify against the server itself. Otherwise, yes, it is expected for BC4 to work with Pure-FTPd, if that's what you are asking.

Did you try my recommended troubleshooting steps to help determine if it is the server or the local side that is having trouble? If not, please do so and let us know the results.

[chrisjj]

If you give us a test account, we could verify against the server itself.

I'm sure [email protected] will be happy to oblige.

Otherwise, yes, it is expected for BC4 to work with Pure-FTPd, if that's what you are asking.

Thanks.

Did you try my recommended troubleshooting steps to help determine if it is the server or the local side that is having trouble? If not, please do so

Without appearing to be rude, I have my own work to do.

[Aaron]

Hello,

We would need a test account to the specific folder/file structure of the this FTP, not a generic test account. The trouble files look like they may be special sql files that are locked or wouldn't be able to copy to Windows.

Given the error message it looks like it is more likely to be the target (local) and not FTP related, or that the files being copied can't come down to a Windows file system. The requested Destop\ transfer test is necessary to confirm this however, as it could also be something specific to the device you are copying to.

[chrisjj]

We would need a test account to the specific folder/file structure of the this FTP

Sorry, that's confidential.

not a generic test account.

I'm surprised, since then I can't see how you could do a full set of pre-release tests.

Given the error message it looks like it is more likely to be the target (local) and not FTP related

I'd still like to know what is the "incorrect parameter" BC is complaining of.

[Dave_L]

I found this with a web search on that error message:

"The parameter is incorrect" is caused by an invalid destination filename. Make sure you don't have any invalid characters (slash, colon, etc...) in your filename.

Could that be the problem?

[chrisjj]

Thanks Dave.

BC Devs: a more comprehensible error message, please.

Make sure you don't have any invalid characters (slash, colon, etc...) in your filename.

I see none:

2014-11-16 22:33:42 Unable to copy ftp://[snip]@server88.uk.web-hosting.com/access-logs: The parameter is incorrect

FWIW (hopefully nothing), [snip] is a-z only.