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  1. #1
    Join Date
    Oct 2014
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    Sydney, Australia
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    Default It appears that BC4 cannot connect to some ftp sites

    Hi all

    I stumbled a few ftp servers that I cannot manage to connect to via BC4.

    I can connect to the server with FileZilla, but not with BC4. (CuteFTP doesn't work either)

    E.g.
    See screenshot for the settings placed in Filezilla: (for obvious reasons, I didn't use the actual credentials)

    Does anyone know what I'm doing wrong?

    Regards
    Thomas
    Attached Images Attached Images

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,788

    Default

    Hello Thomas,

    The first thing I notice is you have the encryption set in the screenshot. This means you are actually running FTPS, not FTP, which requires BC4 Pro. If you have Pro, in the Tools menu -> Profiles dialog, please be sure to select FTPS as your protocol type. How does this work for you?

    If you have Std edition, please follow these steps to test/try this feature:
    http://www.scootersoftware.com/suppo...?zz=kb_evalpro
    Aaron P Scooter Software

  3. #3
    Join Date
    Oct 2014
    Location
    Sydney, Australia
    Posts
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    Default

    Hi Aaron

    Thanks for the quick feedback.

    I've just installed BC4 and I'm trialling the new features.

    Ok, I've attempted to save a new profile with my settings.
    (PS, in filezilla I can have the Port value blank, but not in BC4 - it automatically turns the blank into a value; what do I do in this regards?)

    Now that I have the profile (hopefully) set up correctly, how do I use it? BC4_profile.jpg(see screenshot)

    Thanks
    Thomas

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    4,676

    Default

    FTPS defaults to port 21 (explicit encryption) or port 990 (implicit encryption).

    Once you've defined the profile, open a Folder Compare, then use the browse button for the left or right folder. Select the profile you just defined in the browse dialog.
    Chris K Scooter Software

  5. #5
    Join Date
    Oct 2014
    Location
    Sydney, Australia
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    Default

    I've tried both 21 and 990 combinations, and I get this loading_folder_error.jpgerror.

    This is what I get in the log:
    Port 21
    19/10/2014 1:01:11 PM Unable to load ftps://username@ftps.server.com/: Connection Closed Gracefully.

    Port 990
    19/10/2014 12:55:12 PM Unable to load ftps://username@ftps.server.com:990/: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

    Any other suggestions?

    Have you had any other reported ftps server that BC couldn't connect to?

    Thanks
    Thomas

  6. #6
    Join Date
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    Location
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    Default

    Hello,

    Do you know the expected port, and if your server is defined to be an Implicit or Explicit FTPS server? The port is undefined in your earlier Filezilla screenshot, but what port does it eventually connect to in the Filezilla connection log?

    Filezilla might have extra error handling or is better able to alter settings on the fly to connect to a server. BC3/4 and Cute would need the client settings to be setup correct prior to connection.
    Aaron P Scooter Software

  7. #7
    Join Date
    Oct 2014
    Location
    Sydney, Australia
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    Default

    Quote Originally Posted by Aaron View Post
    Hello,

    Do you know the expected port, and if your server is defined to be an Implicit or Explicit FTPS server? The port is undefined in your earlier Filezilla screenshot, but what port does it eventually connect to in the Filezilla connection log?
    My previous filezilla screenshot has "Requires Explicit FTP over TLS"?

    Filezilla appears to default it to 21 if the port value is blank. Hopefully the below will offer some clues (the italics are values I didn't want to disclose for obvious reasons)
    "Status: Resolving address of ftps.server.com
    Status: Connecting to ##.###.###.###:21...
    Status: Connection established, waiting for welcome message...
    Response: 220-Welcome to Pure-FTPd.
    Response: 220-You are user number 1 of 32 allowed.
    Response: 220-This is a private system - No anonymous login
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: AUTH TLS
    Response: 234 AUTH TLS OK.
    Status: Initializing TLS...
    Status: Verifying certificate...
    Command: USER username
    Status: TLS/SSL connection established.
    Response: 331 User ifmepc OK. Password required
    Command: PASS ^^^^^^
    Response: 230-User username has group access to: value1 value2 value3
    Response: 230- value3 value4 value5
    Response: 230-This server supports FXP transfers
    Response: 230 OK. Current restricted directory is /
    Command: SYST
    Response: 215 UNIX Type: L8
    Command: FEAT
    Response: 211-Extensions supported:
    Response: EPRT
    Response: IDLE
    Response: MDTM
    Response: SIZE
    Response: REST STREAM
    Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNI X.gid*;unique*;
    Response: MLSD
    Response: AUTH TLS
    Response: PBSZ
    Response: PROT
    Response: TVFS
    Response: ESTA
    Response: PASV
    Response: EPSV
    Response: SPSV
    Response: 211 End.
    Status: Server does not support non-ASCII characters.
    Command: PBSZ 0
    Response: 200 PBSZ=0
    Command: PROT P
    Response: 200 Data protection level set to "private"
    Status: Connected
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (65,197,201,204,196,27)
    Command: MLSD
    Response: 150 Accepted data connection
    Response: 226-ASCII
    Response: 226-Options: -l
    Response: 226 18 matches total
    Status: Directory listing successful"

  8. #8
    Join Date
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    Madison, WI
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    Default

    Thanks. Could you email us at support@scootersoftware.com with a copy of your BCSupport.zip and a copy of the FTP connection log, and a link back to this forum thread?

    You can generate a BCSupport.zip from the Help menu -> Support; Export.
    Aaron P Scooter Software

  9. #9
    Join Date
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    Location
    Sydney, Australia
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    Default

    I noticed that on the Export window, it says 'passwords will not be included'. But considering that you won't have the password, how will you be able to reproduce?

    Sorry I just need a few more details before I send you sensitive server information. Cheers!

  10. #10
    Join Date
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    Madison, WI
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    Default

    I wasn't looking to reproduce; I was going to review your settings to make sure we were on the same page across the board. If you could also include the current (failing) BC4 connection log, that would be great.

    Being able to connect with passwords would certainly help, if including them was an option. If you have the ability to create and test with test accounts, we could use those.
    Aaron P Scooter Software

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