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  1. #1
    Join Date
    Jan 2014
    Posts
    15

    Default Explorer context menu BC Icon missing

    I registered with the Forum in order to be able to download the reg files for fixing installation problems related to windows explorer context menus. But in contrast to other members that complained about lacking shell integration mine has been working in all user accounts Ė admin as well as standard. What I am missing are the BC icons in the explorer context menus of my two standard user accounts. The icons are present in the Admin account and in all of my accounts in Safe Mode.

    I had hoped that the reg file offered by http://www.scootersoftware.com/vbulletin/member.php?u=3 would bring me back the BC explorer icons in all of my user accounts but this has not happened.

    I should mention that I uninstalled BC and re-installed it using version 3.3.8.16340 as downloaded from your site. I also unsuccesfully tried to export the Admin's BC settings and to import them in the standard accounts. What else can I do?


    @moderators
    I submitted the same post in http://www.scootersoftware.com/vbull...ead.php?t=3634 some twelve hours ago. It has obviously been blocked there, so I assume that the thread has been closed or my posting was considered misplaced there. So if you accept this new thread here you should be sure to stop the posting (3 attempts) there in case it is still in the pipeline.
    ____________________________________________
    Intel Core i3 540 | 8 GB RAM | 2 SATA-HDD with 640 GB each | Windows 7 Pro x64 SP1 with Ivo Beltchev's Classic Shell | Microsoft Security Essentials | WinPatrol PLUS | Firefox 42.0 + NoScript | BC 4.0.7 |

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,949

    Default

    Hello,

    Your first forum post requires a manual moderation/approval before it becomes visible to the public. We had to implement this hoop to help prevent forum spam.

    Please email us at support@scootersoftware.com and I can email you a full Remove/Add reg patch. In the email, please include a link back to this forum thread for our reference, and which Windows version you are running, and if it is 64bit. I assume your signature indicates Win7 64bit?
    Aaron P Scooter Software

  3. #3
    Join Date
    Jan 2014
    Posts
    15

    Default Explorer context menu BC Icon missing

    Am i supposed to carry on this thread by a new posting? I have thought you would react on my E-Mail by making this thread visible to the public and incorporating any thoughts from our E-Mail correspondence you deem appropriate here in a new posting?

    How shall we proceed? What can i do now?
    ____________________________________________
    Intel Core i3 540 | 8 GB RAM | 2 SATA-HDD with 640 GB each | Windows 7 Pro x64 SP1 with Ivo Beltchev's Classic Shell | Microsoft Security Essentials | WinPatrol PLUS | Firefox 42.0 + NoScript | BC 4.0.7 |

  4. #4
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    2,529

    Default

    I haven't seen the support emails myself, but my first hunch is that it's some sort of interaction with "Ivo Beltchev's Classic Shell" that you mention in your signature. Can you try disabling that?
    ZoŽ P Scooter Software

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,949

    Default

    Hello,

    I found the email thread and it looks like it was sent to an alternate account of yours. We can continue here or via email, whichever is preferable for you.

    The next troubleshooting step would be to try Craig's test and disabling the Classic Shell.

    After that, we would need to try and disable other applications and extensions until we can find the one that is conflicting with the context menu. Once found, we should then be able to try and troubleshoot why it is occurring.

    Another test would be to try ShellExView, and disabling all other non-default shell extensions besides Beyond Compare, to see if one of them is conflicting with ours. If disabling them all causes BC3's to then show up after a reboot, we can then enable them back a few at a time until we find the conflict.
    Aaron P Scooter Software

  6. #6
    Join Date
    Jan 2014
    Posts
    15

    Default Explorer context menu BC Icon missing

    Thank you both, Craig and Aaron.

    Before i dabble in ShellExView I would like to cite here the essence of my last E-Mail, relate it to your postings and state my preference for pursuing the matter here in this thread rather than via E-Mail.

    After applying your regfiles I still cannot see the BC icons in the Windows Explorer context menus for files and folders when logged on as one of my standard users. As already stated in my first forum contribution I do see the icons in my Administrator account. In Safe Mode I see them in all accounts! This has not changed.

    The normal behaviour in Safe Mode led me to try the diagnostic startup. I thought that autorun programs like WinPatrol or SuRun might interfere with BC leading to a suppression of the BC icons in Win7 explorer context menus. The result remained the same: no icons for standard user accounts.

    I do not believe that MSE or the Win7 firewall would need an exception for BC?

    What else could I try?
    I would think that Craig's proposal (disabling Classic Shell) remained unsuccessful after the diagnostic startup mentioned above. Or does "disabling Classic Shell" imply the deinstallation of this software? It should not, because the BC explorer context menu icons are present in my administrator account in spite of Classic Shell running there.
    ____________________________________________
    Intel Core i3 540 | 8 GB RAM | 2 SATA-HDD with 640 GB each | Windows 7 Pro x64 SP1 with Ivo Beltchev's Classic Shell | Microsoft Security Essentials | WinPatrol PLUS | Firefox 42.0 + NoScript | BC 4.0.7 |

  7. #7
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,949

    Default

    Hello,

    I attempted to setup Classic Shell, but it didn't seem to auto-start. With the configuration I was using, I wasn't able to reproduce your issue, so Classic Shell might not be the issue. "Disabling" implied preventing an auto-start, and giving your system a closer to default state. One of your current customizations is probably causing a conflict with BC3's menu (as a Standard user), but it is difficult to figure out which one. The recommended workflow would be to disable as much as you can to see if that gets the shell extension working, and then (assuming it then works), re-enable each item until we can find the conflict.

    And to confirm, you did run the "Add.reg" patch to manually add the shell extension, then restart, correct?
    Aaron P Scooter Software

  8. #8
    Join Date
    Jan 2014
    Posts
    15

    Default Explorer context menu BC Icon missing

    Hello,

    here is how i went about applying your regfiles (unsuccessfully):

    1. Uninstalled BC 3.3.8
    2. applied "Remove CirrusShellEx.reg" as sent to me by your E-Mail
    3. rebooted
    4. installed BC 3.3.8 in admin account
    5. rebooted
    6. applied Add CirrusShellEx (64-bit).reg as sent to me by your E-Mail

    I also tried to elevate my standard user account to an administrator account Ė to no avail.

    As concerns your customization issue: I had already tried before to export the (properly working) administrator settings and import them in the standard user account Ė again without success.
    I must add here that I was completely at a loss as to whether the exported settings would replace the existing standard user settings or whether they would be added or merged somehow.

    If there is a "restore default settings" function or if the export Ė import functions enable the exact restoration of my present settings, please tell me, so I could play about with the settings without worries.

    If the export Ė import thing was inappropriate, and there was no "restore default settings" function so that i had to change settings manually one by one, which of the umpteen checkboxes would be relevant at all and where should I start? Would it be expedient to start with the first two menu items ("Start" and "Allgemein") in the below screenshot?
    ____________________________________________
    Intel Core i3 540 | 8 GB RAM | 2 SATA-HDD with 640 GB each | Windows 7 Pro x64 SP1 with Ivo Beltchev's Classic Shell | Microsoft Security Essentials | WinPatrol PLUS | Firefox 42.0 + NoScript | BC 4.0.7 |

  9. #9
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    2,529

    Default

    Sorry, I should have stepped in earlier on this one: No amount of fiddling with BC's registry settings will affect this. They only control whether the shell extension is loaded and which file types it's associated with. The issue must either be some weird permissions problem with your install directory or, more likely, an incompatibility with another application or extension that you have installed.

    You should try Aaron's previous suggestion: download ShellExView and start disabling things until it works. At the very least, try running it under both accounts to see if something is being loaded in one and not the other.
    ZoŽ P Scooter Software

  10. #10
    Join Date
    Jan 2014
    Posts
    15

    Default Explorer context menu BC Icon missing

    Hello Craig,

    I have tried the past few days to get familiarized with SchellExView but I am still unsure as to the correct use.

    I downloaded http://www.nirsoft.net/utils/shexview-x64.zip, which contains two exe files: shexview.exe and shexview-x64.exe. Which one do I have to use under what circumstances? They yield different results (I assume that is normal?):

    http://www.scootersoftware.com/vbull...1&d=1391737082

    As a first try I used shexview.exe in both my administrator and my main standard user account. The results differed in one item only, which was additional in the user account but had already been disabled long ago. So I see no preference as to items to be disabled first.

    Reflecting on your guess as to the most probable cause for my icon problem (permission prob and incompatibility with other apps or extensions) I tend to favour the latter and could even think of a third category of causes i.e. tweaking progs, which I used rather carelessly way back in time and which may have left a lot of harmful traces. The user account is far more affected by this than the administrator account where I have been more vigilant. The progs in question are:

    • Registry System Wizard
    • X-Setup Pro
    • RegSeeker
    • TweakMe
    • SafeXP

    It would be difficult to roll back all of the customizations effected by them (some of them that I could easily remember I did undo already e.g. RegSeeker's "Copy to ..." and "Move to ..."). Now I would first try to pursue Aaron's suggestion, which you supported too. I am waiting for your advice as to whether proceeding with shexview.exe or shexview-x64.exe and which items to disable first.
    Last edited by iconizer; 06-Feb-2014 at 07:48 PM. Reason: minor typing error
    ____________________________________________
    Intel Core i3 540 | 8 GB RAM | 2 SATA-HDD with 640 GB each | Windows 7 Pro x64 SP1 with Ivo Beltchev's Classic Shell | Microsoft Security Essentials | WinPatrol PLUS | Firefox 42.0 + NoScript | BC 4.0.7 |

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