Clipboard Access Gets Lost

[rothkj1022]

Occasionally after working in BC4 for several hours, I will sometimes lose the ability to copy or paste to or from BC4. When this happens the only way I have found to get it working again is to restart the app. Again I wish I could give you steps to reproduce this but I have not noticed a pattern.

[rothkj1022]

Correction

Correction. When this happens I can still copy *from* BC4 to other applications. I just can't paste into BC4 from other applications.

[Aaron]

Hello,

Next time you run into it, would it be possible to get a full screen screenshot of the current view?

Which file format are you currently using? Did the session settings flip "Disable Editing" somehow?

[rothkj1022]

I will get you a screenshot the next time I run into it. Doesn't happen frequently though. Seems to happen after about 5+ hours of using it.

The file formats I work on the most often are php and css files.

I doubt "disable editing" would have gotten activated. I can still work with files, modifying and saving them. I am still able to copy and paste from and to BC4 *from* BC4, just not from other applications. It's as if BC4 is using it's own private clipboard instead of Mac OS's.

[Aaron]

Thanks. We'll keep an eye out for this as well; let us know if/when it happens again.

[rothkj1022]

It happened again. Screenshot attached.

[chrroe]

Hi Kevin,

Does it make any difference if you use copy & paste via menu or by keyboard shortcuts?

Can you get content from other applications when you use the "Open Clipboard" function of the text compare session (see Screenshot)?





Bye
Christoph

[rothkj1022]

Does it make any difference if you use copy & paste via menu or by keyboard shortcuts?

No, I tried that. No difference.

Can you get content from other applications when you use the "Open Clipboard" function of the text compare session (see Screenshot)?

I will try this the next time it happens and let you know. I was not aware of this feature. Thanks!

[rothkj1022]

Happened again. When I tried the "open clipboard" function, the last string of text I can copied from BC4 was in there, not what was copied from my other application.

[rothkj1022]

Am I the only one experiencing this issue? It's driving me crazy. I have to restart BC4 at least once a day to keep working in it due to this issue.

[Aaron]

We haven't reproduced the issue yet, but this is an open issue in our tracker database to investigate.

[rothkj1022]

Let me know if there is any other information I can provide. It keeps happening to me and I still can't identify what triggers it. Thanks!

[Aaron]

Which version of OSX are you running, btw?

10.9.2?

[rothkj1022]

Which version of OSX are you running, btw?

10.9.2?

I'm on 10.9.1

[Aaron]

Thanks. I'd recommend updating to 10.9.2 when you get a chance; it fixed a few other intermittent issues we've seen. We still haven't reproduced this in office yet, but I'll update/add these notes to our entry on the subject.

Any other info about your average workflow might help. If you'd like to email us privately, please reach us at [email protected] with a link back to this forum thread for our reference.