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  1. #1
    Join Date
    Jan 2014
    Posts
    6

    Default BC for MAC crashed after closing MacBook build 17451

    I have received the following message an close the program with cmd q now.

    message:

    05/01/14 14:36:38
    UUID: 97DFC629-6380-378C-B48D-641659851B26
    Beyond Compare Version 4.0 beta (build 17451)
    Exception occurred at: 00070EBB
    EAccessViolation: Access violation.
    BackTrace:
    $0007105D TMONITOR.GETWORKAREARECT, line 62 of monitor.inc
    $00203DD3 TVIEWFORM.INITDEFAULTSIZE, line 1123 of FrmView
    $002022B6 TVIEWFORM.CREATE, line 426 of FrmView
    $001AFAFA BCPROCESSCMDLINE, line 1815 of BcStartup
    $001A9D4A CARBONPROCESSCMDLINE, line 382 of BcStartup
    $00077009 TAPPLICATION.PROCESSASYNCCALLQUEUE, line 1079 of application.inc
    $00075318 TAPPLICATION.IDLE, line 389 of application.inc
    $0007D929 TBCCARBONWIDGETSET.HANDLEMESSAGE, line 79 of Interfaces
    $0017CBB9 TBCAPPLICATION.HANDLEMESSAGE, line 2129 of BcForms
    $000A92C7 THREADMANAGERSTARTPROC, line 1105 of cMicroThreads
    $9BD475FB
    $9BD47485
    $9BD4CCF2
    What to do??
    Juergen

  2. #2
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    2,522

    Default

    Did you add, remove, or change you monitor configuration while BC was running?
    ZoŽ P Scooter Software

  3. #3
    Join Date
    Jan 2014
    Posts
    6

    Default

    No, but I might have closed the MacBook while BC was running

  4. #4
    Join Date
    Jan 2014
    Posts
    6

    Default

    No, I just closed the macbook while BC was running

  5. #5
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,830

    Default

    Was there an external monitor connected to the Macbook?
    Aaron P Scooter Software

  6. #6
    Join Date
    Jan 2014
    Posts
    6

    Default

    there was no monitor connected

  7. #7
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,830

    Default

    At any point? From beginning to end it was a single laptop, no external monitor? That's interesting, given the stack trace. We have a potential fix in the next release, but we have not reproduced this crash in house yet.

    Are there any customization options you've made in OSX when closing your lid? What kind of macbook are you using and what resolution does its monitor run at? Which version of OSX are you running (10.X.X)?
    Aaron P Scooter Software

  8. #8
    Join Date
    Jan 2014
    Posts
    6

    Default

    I own the MacBook Pro 10.1 as a second hand MacBook for two months and have since then never attached any external monitor. It runs with 2.3 GHz i7 processor and SSD 256E. OS X 10.9.1 (13B42). I have never done any customization. Resolution mentioned in machine is "best retina" which should be for my 15,4 inch 2880 x 1800. Anything else you like to know?

  9. #9
    Join Date
    Oct 2007
    Location
    Madison, WI
    Posts
    11,830

    Default

    Thanks. We have a potential fix in the next minor release of the BC4 beta. If you would like to try it earlier to see if this is fixed, email us at support@scootersoftware.com with a link to this forum thread, and I can send you a nightly build.
    Aaron P Scooter Software

  10. #10
    Join Date
    Jan 2014
    Posts
    6

    Default

    That'll be great! I have sent you a separate email already. Thank you!

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