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  • Crash after update

    Hi.

    I've upgraded to 4.2.1 (22354) but when I open, BC crash.

    I'm using macOS X 10.12.4.

    Could you help me ?

    I have the report generated by macOS. Can I send by e-mail ?

    Thanks,
    Romulo.

  • #2
    Yes, please email the full crash report and any other captured information to support@scootersoftware.com along with a link back to this forum thread.

    Next, please go to your /Users/username/Library/Application Support/Beyond Compare/ and find our setting .xmls. Please shutdown BC4, then Move these files out of this directory to a temp location, and then restart BC4. Does clearing out and reverting to defaults get BC4 launching correctly?
    Aaron P Scooter Software

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    • #3
      I'm having the crash at startup also. One thing that seems relevant to the crash in the dump:

      Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/LetsMove.framework/Versions/A/LetsMove
      Referenced from: /Applications/Beyond Compare.app/Contents/MacOS/BCompare
      Reason: no suitable image found. Did find:
      /Applications/Beyond Compare.app/Contents/MacOS/../Frameworks/LetsMove.framework/Versions/A/LetsMove: code signature invalid for '/Applications/Beyond Compare.app/Contents/MacOS/../Frameworks/LetsMove.framework/Versions/A/LetsMove'

      /Applications/Beyond Compare.app/Contents/MacOS/../Frameworks/LetsMove.framework/Versions/A/LetsMove: code signature invalid for '/Applications/Beyond Compare.app/Contents/MacOS/../Frameworks/LetsMove.framework/Versions/A/LetsMove'

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      • #4
        Hello,

        Please delete your copy of BC 4.2's Beyond Compare.app, and download a fresh install of BC 4.2.1 from our website. Does this get you up and running?
        http://www.scootersoftware.com/download.php
        Aaron P Scooter Software

        Comment


        • #5
          Originally posted by Aaron View Post
          Hello,

          Please delete your copy of BC 4.2's Beyond Compare.app, and download a fresh install of BC 4.2.1 from our website. Does this get you up and running?
          http://www.scootersoftware.com/download.php
          That solved it! Thank you for replying with the info.

          Comment


          • #6
            Hello,

            BC 4.2.2 contains a fix going forward that will prevent this from happening. However, if you are encountering this having upgraded to 4.2.0/4.2.1, please manually delete and install 4.2.2 or newer from our website.
            Aaron P Scooter Software

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