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BC3 suddenly (after many months) failing to start on Ubuntu

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  • BC3 suddenly (after many months) failing to start on Ubuntu

    I have been using BC3 for a couple years on the same Linux/Ubuntu VM and it's been fine. Recently, I am not sure when, bcompare hangs when executed at the command line with no visible output (command line or GUI):
    ---------------------
    $ bcompare
    <hangs here>
    ---------------------

    I tried apt-get remove and reinstall with gdebi (per the install instructions), but the symptoms remain the same.

    Any ideas? Some version info reported below.

    John

    *******************************
    $ uname -a
    Linux exarajohn1 3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
    *******************************
    Install package file name: bcompare-3.3.13.18981_i386.deb
    *******************************
    $ lsb_release -a
    No LSB modules are available.
    Distributor ID: Ubuntu
    Description: Ubuntu 14.04.3 LTS
    Release: 14.04
    Codename: trusty

  • john@exara
    replied
    Aaron,

    Removing the files in the ~/.config/bcompare/ directory solved the problem. All I had to do was re-enter my license key and I was back in business. Thanks for the prompt support!

    John

    Leave a comment:


  • Aaron
    replied
    Hello,

    Testing with my own Ubuntu 14.04 with 3.3.13, it appears to boot up and work with the latest updates applied.

    I would suggest reverting to factory default settings (which are not necessarily removed during an uninstall). They are in your /home/username/.config/bcompare/ directory and include BCState.xml, BCSessions.xml, etc. Move this folder or rename it, then start BC3 to recreate it.

    Assuming this works, you can then use the Tools menu -> Import to pick and Import specific settings from the old .xml files, and workaround whichever is currently set that is causing the hang. How does this work for you?

    Leave a comment:

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