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  • SFTP component not connected

    Hello,

    I can login to my SFTP server at Hetzner (a German hosting provider) and do a file size comparison with Beyond Compare 4.2.5. But as soon as I try to transfer a file it fails with the error message: unable to copy sftp://user@server/file: SFTP component not connected. I already tried with SSH key files and password but the problem keeps the same.

    copying files with Filezilla works fine.

    Anything I can try?

    Thanks for help
    Hans

    For trouble shooting here is the log (anonymized for obvious reasons)
    18.06.2018 19:28:54 Username: [computername]\[user]
    18.06.2018 19:28:54 Connecting to [userid].your-storagebox.de
    18.06.2018 19:28:54 Server key [DSS 1024 4a:6a:54:ba:fd:4c:97:0c:6f:4f:ab:fa:f5:7a:0c:87]
    18.06.2018 19:28:54 Password authorization successful.
    18.06.2018 19:28:54 Server software: mod_sftp
    18.06.2018 19:28:54 Compression: none
    18.06.2018 19:28:54 Encryption: aes256-ctr
    18.06.2018 19:28:54 MAC algorithm: hmac-sha2-512
    18.06.2018 19:28:54 Connected to [userid].your-storagebox.de port 22
    18.06.2018 19:28:54 Using SFTP version 6.
    18.06.2018 19:28:54 Server information:
    18.06.2018 19:28:54 Extensions:
    18.06.2018 19:28:54 check-file
    18.06.2018 19:28:54 copy-file
    18.06.2018 19:28:54 space-available
    18.06.2018 19:28:54 vendor-id
    18.06.2018 19:28:54 SFTP versions supported: 2,3,4,5,6
    18.06.2018 19:28:54 Character set: utf8
    18.06.2018 19:28:54 Current Folder: /
    18.06.2018 19:28:54 Load comparison: Z:\Dokumente <-> sftp://[userid]@[userid].your-storagebox.de/Dokumente
    18.06.2018 19:29:12 Connection closed.
    18.06.2018 19:29:12 Connecting to [userid].your-storagebox.de
    18.06.2018 19:29:12 Server key [DSS 1024 4a:6a:54:ba:fd:4c:97:0c:6f:4f:ab:fa:f5:7a:0c:87]
    18.06.2018 19:29:12 Password authorization successful.
    18.06.2018 19:29:12 Server software: mod_sftp
    18.06.2018 19:29:12 Compression: none
    18.06.2018 19:29:12 Encryption: aes256-ctr
    18.06.2018 19:29:12 MAC algorithm: hmac-sha2-512
    18.06.2018 19:29:12 Connected to [userid].your-storagebox.de port 22
    18.06.2018 19:29:12 Using SFTP version 6.
    18.06.2018 19:29:12 Server information:
    18.06.2018 19:29:12 Extensions:
    18.06.2018 19:29:12 check-file
    18.06.2018 19:29:12 copy-file
    18.06.2018 19:29:12 space-available
    18.06.2018 19:29:12 vendor-id
    18.06.2018 19:29:12 SFTP versions supported: 2,3,4,5,6
    18.06.2018 19:29:12 Character set: utf8
    18.06.2018 19:29:12 Current Folder: /
    18.06.2018 19:29:12 Connection closed.
    18.06.2018 19:29:12 Unable to copy sftp://[userid]@[userid].your-storagebox.de/Dokumente/test.doc: SFTP component not connected
    18.06.2018 19:29:12 Failed to copy 1 items. Completed in 0,53 seconds.

  • #2
    Hello,

    Could you email us a full log with debugging enabled? Please include a link back to this forum thread in the email to support@scootersoftware.com

    To enable debugging, go to the Tools menu -> Options dialog, Tweaks tab, and scroll to the Log Panel section. Enable each of the additional options here. Then, in the Tools menu -> Profiles dialog, select your profile, and in the Connections tab set the number of connections to 1 (to make reading the log easier).

    If it is easy to do, if you can spin up a test account we can directly connect and test with, you could include this information with the log.
    Aaron P Scooter Software

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