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19480 MTP folder delete fail

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  • 19480 MTP folder delete fail

    (Previously posted as a new thread, and apparently merged by someone into a thread on a different issue. Reposting as a separate one. Please do not merge.)

    Every attempt to delete a ~5Gb folder on my ZEN (unit U), has given this error http://i.imgur.com/gBq0MxM.png but apparently succeeded http://i.imgur.com/yfdECUM.png .

    I've not yet tried other units.

  • #2
    Aaron wrote:

    >> Does a Full Refresh or reload of BC then show the folder missing (deleted)?

    I replied:

    > This time it failed to delete.
    >
    > Before: http://i.imgur.com/enDr4DA.png
    > Full Refresh.
    > After: http://i.imgur.com/wiwuHxd.png

    Comment


    • #3
      I didn't merge the threads, but these issues are all related to the device and the state it is currently in. We'll try to tackle each subissue. This "Delete Failed" would need to start the basic troubleshooting steps once more, such as does restarting the application, Zen, or computer help the delete work? If you try the delete in Explorer does it work?
      Aaron P Scooter Software

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      • #4
        Originally posted by Aaron View Post
        I didn't merge the threads, but these issues are all related to the device and the state it is currently in.
        As is every issue I have posted over the years. Glad those weren't merged.

        Originally posted by Aaron View Post
        We'll try to tackle each subissue.
        Issue.

        Originally posted by Aaron View Post
        This "Delete Failed" would need to start the basic troubleshooting steps once more, such as does restarting the application, Zen, or computer help the delete work? If you try the delete in Explorer does it work?
        Meaning you've tried and failed to reproduce this?

        Comment


        • #5
          Elsewhere Craig wrote:

          I've improved the error message for delete, and it will now correctly report "The media is write protected" rather than "Delete failed".
          Oh. I see no evidence that this media is write protected.

          FWIW, Explorer says "... could not be deleted. The device has either stopped responding or has been disconnected." and does delete the folder.

          BTW, BC has no problem deleting this folder if it contains just a dozen items.

          I still don't have the foggiest idea what "The requested value cannot be determined" means or how you triggered it, so that will remain an issue until we get enough information to reproduce it inhouse.
          OK, thanks. I'll watch for recurrence.

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