Always have to retry once for network compare

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  • RichH
    Journeyman
    • Jan 2009
    • 17
    #1

    Always have to retry once for network compare

    Starting with BeyondCompare 4, when I do a folder compare against a network computer (using the \\hostname syntax), I always get a "Folder not available" message on the first try. I'll click Retry, and then it works fine. This does not happen with BeyondCompare 3.

    The client computer (running BeyondCompare) version does not seem to matter--it happens with XP or Windows 8.1 client. The remote computer I have a problem with runs Windows Vista. It does not seem to happen with a different remote Windows 7 computer.

    Currently on BC 4.0.4, but this happened with the first BC4 that I tried.
    Tags: None
    • RichH
      Journeyman
      • Jan 2009
      • 17
      #2
      Is this forum the right place to report bugs? I was hoping this problem could get fixed.

        Comment

        • Aaron
          Team Scooter
          • Oct 2007
          • 16002
          #3
          Hello,

          Sorry, Rich. I added your report to our tracker, but didn't get a reply typed up. I tried to recreate this with a Vista test machine sharing a folder, but Vista seemed to function as expected without needing a retry. Are there any other details that might help recreate this issue? Software that might be running on the Vista machine, or any information about the network?
          Aaron P Scooter Software

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            • Aaron
              Team Scooter
              • Oct 2007
              • 16002
              #4
              Could we also get the exact error text that appears when it fails, from the bottom Log pane of the Folder Compare?
              Aaron P Scooter Software

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                • RichH
                  Journeyman
                  • Jan 2009
                  • 17
                  #5
                  There is no text that appears at the bottom, just a pop-up window that says "Folder Not Available" with the options to "Create", "Retry", or "Cancel". Retry always works. My best guess is that it is some sort of timing issue. I don't know of anything unusual about my Vista system. It's an HP desktop system about 8 years old. Lots of software installed, but mostly consumer stuff, no servers.

                    Comment

                    • Aaron
                      Team Scooter
                      • Oct 2007
                      • 16002
                      #6
                      Thanks, Rich.

                      No messages besides the basic Load <->, then? Thanks for checking. Meanwhile, I setup another Vista VM from scratch and got a similar issue to reproduce this time. We have a possible fix in the works and it should be in the next build.
                      Aaron P Scooter Software

                        Comment

                        • Chris
                          Team Scooter
                          • Oct 2007
                          • 5538
                          #7
                          This should be fixed in BC 4.0.6 that we just released today.
                          Chris K Scooter Software

                            Comment

                            • RichH
                              Journeyman
                              • Jan 2009
                              • 17
                              #8
                              Yeah! It works the first time now! Thank you.

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