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SFTP error code 103

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  • #16
    Sorry, as noted previously in the thread, a test account is not possible on this host. The best I can do is test your alpha/beta/debug code for you.

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    • #17
      Sorry, I missed that part of the earlier thread. Is the server externally accessible? We might not need a login or access; just the initial connection attempt.
      Aaron P Scooter Software

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      • #18
        It is not externally reachable. That's the largest impediment to a test account. There are others as well, but that is the biggest one in terms of practicality.

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        • #19
          Hello,

          Would it be possible to get a current copy of your BCSupport.zip from the Help menu -> Support; Export? I'd like to review it to make sure there isn't a configuration change that might help. You can email us at support@scootersoftware.com, and please include a link back to this forum thread for our reference.

          We don't have a debug build that could help capture this type of information. It could be difficult to troubleshoot this without some kind of connection. If you test using a copy of BC3, do we throw the same or different error text? If the AIX box reachable using another protocol, such as FTP? If so, would it be possible to get a copy of these connection logs?
          http://www.scootersoftware.com/download.php?zz=dl3_en
          Aaron P Scooter Software

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          • #20
            I downloaded BC3, set up a profile, and attempted to Connect & Browse with it. I'm waiting for it to time out so I can finish the e-mail to Support as I write this.

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            • #21
              Just to close the loop on this one, we had an event that caused us to regenerate the Host Key. BC4 is happy doing SFTP with the new key. Don't know how the new key was generated vs. the broken one, but I'm good to go at present.

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              • #22
                That's good news. Regenerating a key can sometimes get things working; if you do find a difference in your generation process, or see this come up again, please let us know. Perhaps re-generating immediately, and sending us the broken and working keys as example files would greatly help us track this down (then, just re-generate a third time to get a new key to actually use). You can reach us at support@scootersoftware.com, but please include a link back to this forum thread for our reference.
                Aaron P Scooter Software

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