"Set as base folders" Crash/hang

[jlstuart99]

Set up a compare between an SFTP site and local copy. Selected a folder. Right clicked to select "Set as base folders" - and then it seemed to hang.

When I tried it again - it worked - but here are the differences between the first attempt and the second.

Second attempt: I saved the session first (so I wouldn't have to set it up again in case of a crash). I went into settings and turned off scanning subfolders in background - so it WAS scanning when I tried to set the folders as my base.

I can try the scenario again mimicking the first attempt (no save - and it scanning subfolders in background...) to see if it crashes again...

[Aaron]

Hello,

Does this reproduce for you? I tried setting up a similar scenario (running a background content compare between folders on an SFTP, then changing base folders), but it seemed to work successfully.

[jlstuart99]

Yes. Was able to reproduce. Not sure if this is the critical issues:

-with "Automatically scan subfolders in background" CHECKED
Left side: an SFTP site drilled into a few directories.
Right side: a folder on my local drive

Right click in the middle between a folder that appears in both locations.
Select "set as base folders"

Crash report included the following:

Beyond Compare Version 4.0 beta (build 16121)
Exception occurred at: 0036AC40
EAccessViolation: Access violation.
BackTrace:
$0005D805 TCONTROL.DESTROY, line 4839 of control.inc
$0004AF15 TWINCONTROL.DESTROY, line 6465 of wincontrol.inc
$0005FB4C TCUSTOMCONTROL.DESTROY, line 60 of customcontrol.inc
$000687DA TSCROLLINGWINCONTROL.DESTROY, line 261 of scrollingwincontrol.inc
$001FD69F TVIEWFRAME.DESTROY, line 447 of ViewBase
$0014C5EB UIPOSTCALLBACK_CALLCALLBACK, line 5439 of UiUtils
$997DD9BB
$99665394
$99664780
$996645CA
$9969898E
$9966583F
$99664780
$99678655
$0016A981 TBCCARBONWIDGETSET.HANDLEMESSAGE, line 2733 of BcForms
$00169FD9 TBCAPPLICATION.HANDLEMESSAGE, line 2421 of BcForms

Happens EVERY time - if "Automatically scan subfolders in background" is checked. If I UNCHECK that - before setting base folders - it works fine...

[Aaron]

Hello,

Thanks for the verification. Does this reproduce every time you attempt this series of actions or only sometimes? Roughly how often if only sometimes? I've tried this a dozen or so times, but have not seen the crash yet.

Update: Re-read and saw the note at the bottom of your post. I tested against an SFTP, but if you change the SFTP side to a local drive, does that still reproduce for you?

[jlstuart99]

Every time. I tested it about 4 times yesterday. Tested it again this morning just to be sure I covered all the steps - and it did it again.

It happens every time. If I have "automatically scan folders in background" - and I set two folders (at the same time) as "Set as Base Folders" - it will crash. It has never done it successfully - UNLESS I UNCHECK "automatically scan folders in background."

I can check it on another machine later tonight - and if I'm able to reproduce can send you a screen recording... (will it allow me to attach it to the thread? or should I email it?)

(Just wanted to add - regardless of any bugs - I'm just so thrilled to see this working on the Mac!!!! So happy!!!)

UPDATE: Sorry - you updated while I was posting my reply
Local vs Local - this works fine. The issue seems to be SFTP vs Local (or maybe SFTP vs SFTP too? - but I only have one that I'm accessing right now...)

[Aaron]

If the attachment is small enough, you can post here, use a file sharing website, or just email us at [email protected]. Please include a link back to this forum thread in the email for our reference.

[jlstuart99]

Was able to duplicate the issue on my home computer. Emailed you the screen capture video. This info is in the email but just to include it here too - the critical things that seem to cause the crash:

1) MANY files (~1 GB) both locally and in the SFTP location you're connecting to
2) The SFTP should not be local - it should go externally
3) Automatically scan sub folders in background needs to be checked
4) When selecting "set as base folders" - this needs to be done in the CENTER - so that you're setting a folder that's in both locations as the base folders.
5) At the time that you select this - the "scanning sub folders in background" should be in process...

I was not able to reproduce it under these conditions:
1) Not many files locally, or not many files in SFTP location. (ie. no scanning was taking place)
2) SFTP was pointing to my local machine (so was not going externally)

[Zoë]

Thanks for the detailed steps; I've been able to reproduce it, and we'll look into it.