Reporting Problems

Help > Support

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If you have found a problem with Beyond Compare, we would like to hear from you!

From any top-level window, pick Help > Support, and follow the instructions to produce a package containing your program and system settings.  Attach the settings package to an email including a description of the problem and send it to us at support@scootersoftware.com.

You may want to include a screenshot that illustrates the problem.  If you do, follow these steps to make one small enough to email:

1.Press Alt+PrintScreen to place a snapshot of the current window on the clipboard.

2.Open the Microsoft Paint program (Start > Programs > Accessories > Paint) and press Ctrl+V to paste the image.

3.Select the part of the image that you would like to send.

4.Pick Edit > Copy To, change Save as Type to PNG (*.png) or GIF (*.gif), and enter a filename.  (If PNG and GIF types are not available, select 256 Color Bitmap and compress the image file with a zip utility.)

5.Attach the image file to your email to us.