How to Report Problems
If you have found a problem with Beyond Compare, we want to hear about it! Please send us an email that describes the problem, and consider including the following:
Select Support from the Help menu, and click the Export button. This will produce a zip archive containing your Beyond Compare settings (Sessions, File Formats, etc). Attach the zip archive to an email to us, and include a description of the problem.
Sample files or a screenshot that illustrates the problem
If you would like to send a screenshot, follow these steps to make one small enough to email:
- Press ALT+PrintScreen to place a snapshot of the current window on the clipboard. (Press PrintScreen without the Alt key to capture the entire screen.)
- Open the Microsoft Paint program (Start -> Programs -> Accessories -> Paint) and press CTRL+V to paste the image.
- Select the part of the image that you would like to send.
- Pick Copy To... from the Edit menu, change the Save as Type to Graphics Interchange Format (*.gif).
- Attach the image file to your email to us.