How to Report Problems

If you have found a problem with Beyond Compare, we want to hear about it!  Please send us an e-mail that describes the problem, and consider including the following:

Select Support from the Help menu, and click the Export button.  This will produce a zip archive containing your Beyond Compare settings (Sessions, File Formats, etc).  Attach the zip archive to an e-mail to us, and include a description of the problem.

Sample files or a screenshot that illustrates the problem

If you would like to send a screenshot, follow these steps to make one small enough to email:

1. Press ALT+PrintScreen to place a snapshot of the current window on the clipboard.  (Press PrintScreen without the Alt key to capture the entire screen.)
2. Open the Microsoft Paint program (Start -> Programs -> Accessories -> Paint) and press CTRL+V to paste the image.
3. Select the part of the image that you would like to send.
4. Pick Copy To... from the Edit menu, change the Save as Type to Graphics Interchange Format (*.gif).
5. Attach the image file to your email to us.

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